If you miss any content, please leave it as a comment and I will add it to this article.
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My library Knowledge Sources To Go is very popular, but it was intended mainly as a thematically grouped guide to standard sources and was provided by me as a PDF file. For certain topics, however, there is so much content that I can no longer include it in that document, as it cannot continue to grow forever.
For this reason, I have decided to handle such topics in individual community articles like this one instead.
What are Mobile Experiences in ServiceNow?
ServiceNow delivers a suite of mobile apps and development tools that enable organizations to rapidly build and deploy the mobile-first experiences their teams are demanding. Each app is purpose-built for the workflows and actions taken by a specific persona, so everyone can get work done from anywhere. Mobile Studio delivers a powerful set of packaged design elements and layout templates that enable anyone to rapidly create native, engaging experiences for iOS and Android without writing a single line of code. The Now Mobile and Mobile Agent apps are all available as free downloads from the iOS App Store and Google Play Store. Administrators can also automatically distribute the apps through mobile device management (MDM) solutions.
Entry point to the official product information pages.
Entry point to the official product documentation
Summarized overview in one PDF file.
How do I deploy ServiceNow mobile applications?
Learn how to launch your ServiceNow mobile applications to your users.
Building Mobile Apps with ServiceNow
Learn about best practice mobile design and product principles to create consumer grade mobile experiences.
Mobile - Product Architecture Blueprint
Describes the inherent functionality of the product and outlines the technical components in the form of a diagram.
Secure your data while delivering a seamless mobile experience
This document provides an in-depth look at the security capabilities of ServiceNow mobile apps. Take a look at the offerings ServiceNow provides to ensure customers across industries can securely deploy mobile to their users.
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The Now Mobile app is a downloadable app designed to help your employees with the following tasks:
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Mobile Agent is a downloadable app that focuses on the process user or agent providing the following features:
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Entry point to the official product information pages.
Entry point to the official product documentation |
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Entry point to the official product information pages.
Entry point to the official product documentation |
Trainings & Courses
An Introduction into Configuring ServiceNow Mobile Apps
Learn the best practices for configuring and customizing ServiceNow mobile apps with Mobile App Builder.
Mobile Publishing Fundamentals
ServiceNow's mobile apps increase productivity and make it easy to access important information. Getting employees engaged with the mobile apps depends on multiple factors, including configuration, marketing, and company culture. One way to help engage employees is to make the apps look as though they belong to the organization, showing that the apps have the organization's needs in mind in their design. The ServiceNow mobile apps include two methods by which this customization can be accomplished: Mobile Theming and Mobile Branding.
Learn the fundamentals of developing great ServiceNow mobile experiences for your agents, requestors, and new hires so they can easily access your ServiceNow platform from any mobile device, any place at any time.
Articles & Blog Posts
2022-11-22 by @David Ha
Getting Started with Mobile FAQ
2019-10-23 by @David Ha
2021-03-18 by @David Ha
Mobile Publishing FAQ - Getting started
2022-08-17 by @Hannah Bassana
Mobile Publishing - Technical FAQ: Form Submission & Beyond
2024-03-27 by @Pranav Bhagat
Elevate Your Mobile Experience with ServiceNow's Latest Innovations in the Washington DC release
In this blog, I'll be exploring the fresh features introduced to the ServiceNow Mobile Platform with the Washington DC release!
2024-06-07 by @Xander H
How to configure custom push notifications in the ServiceNow Mobile / Agent application
Push notifications are an essential feature in the mobile landscape to notify users of various events. For example, when users are being assigned to work on records (work orders, incidents, etc), when a new work note is added to a record you are working on, when news is pushed, when new articles appear in KBs you are subscribed to, and so forth.
Videos & Podcasts
2022-10-19, by ServiceNow Community
ServiceNow Mobile Platform - San Diego Overview
David Ha, Senior Product Manager, walks through a recap of the exciting additions just made in the San Diego release of ServiceNow's mobile apps and platform including Mobile Card Enhancements, Record/Icon Section Enhancements, Workplace Service Delivery for Now Mobile, Automatic App Refresh, Mobile App Builder & Mobile Card Builder enhancements
2022-04-07 by ServiceNow Community
Mobile Publishing v 3.1 Walkthrough
Today Hannah Bassana, Mobile Product Manager will walk us through getting started with how you can publish and distribute ServiceNow branded mobile apps on the ServiceNow mobile platform and tailor your apps to your unique company identity. We'll begin with a quick overview, then dive into the step-by-step exercise, answering audience questions along the way.
2022-10-19, by ServiceNow Community
ServiceNow Mobile Platform - Tokyo Overview
David Ha, Senior Product Manager, walks through a recap of the exciting additions just made in the Tokyo release of ServiceNow's mobile apps and platform including: Offline Enhancements, Mapping Enhancements, - Multi-media upload, Notification/badging enhancements, Mobile App Builder & Mobile Card Builder Enhancements.
2023-04-12 by ServiceNow Community
ServiceNow Mobile Platform - Utah Overview
David Ha, Senior Product Manager, walks through a recap of the exciting additions just made in the Utah release of ServiceNow's mobile apps and platform, including:
- Online to offline mode transitions
- Next experience for mobile
- Multi-instance switching
- Mobile App Builder updates, an all-in-one developer tool to configure and build ServiceNow mobile apps - faster and more intuitively
- Mobile Card Builder updates, a citizen developer tool to create or modify cards and templates using a graphical interface
- Deep Linking enhancements, allowing ServiceNow links to be opened natively—and with the ability to drive users to specific screens
2023-10-24 by ServiceNow Community
Configuring banners with a record section
Today David Ha, Senior Product Manager, walks us through the how to configure a banner or announcements using a record section. We'll begin with a quick overview, then dive into the step-by-step exercise, answering audience questions along the way.
2023-11-06 by ServiceNow Community
ServiceNow Mobile Platform - Vancouver Overview
David Ha, Senior Product Manager, walks through a recap of the exciting additions just made in the Vancouver release of ServiceNow's mobile apps and platform including:
- Next Experience Dark Theme Support
- Mobile App Bridge Playbook support
- Enhanced Calendar Screen for mobile
- Support of right-to-left languages
2024-04-20 by ServiceNow Community
Today Sana Ali, Senior Product Manager, walks us through the how to leverage QR barcode scanning within your mobile apps. We'll begin with a quick overview, then dive into the step-by-step exercise, answering audience questions along the way.
2025-03-31 by ServiceNow Community
What's New in ServiceNow Yokohama Release for Mobile Apps
Join us every month for our live Mobile App Academy sessions focused on managing and building ServiceNow mobile apps in real time. We'll have product experts on hand to walk through concepts, provide guidance, and answer your questions in a live setting.
2025-03-31 by ServiceNow Community
Getting Started with Instance Prefill & configurable login screen
Troubleshooting
Pre-configured filter for the respective topic. Remove the query string or modify the filters on the left side if you want to narrow down the search results in a different way.
