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Stand up a ServiceNow Center of Excellence and Innovation

Get started with ServiceNow mobile apps

Why this is important

You need an effective plan to capture the value of ServiceNow mobile apps. Now Mobile helps your employees find answers, make requests, and get help across departments—all from a single, native, mobile app. Mobile Agent gives service agents a mobile interface to triage, address, and resolve requests on the go. Lastly, Mobile Employee Onboarding provides a seamless onboarding experience for new hires through notifications, photos, hotlinks, etc. To tap into this value, make sure your priorities are aligned with company goals, take advantage of your user feedback, and follow best practice guidance when you build.

Key takeaways

The most important things to know
Your mobile applications with ServiceNow will be most effective when they align with your organization’s priorities. Complete the baseline research to inform your implementation—this means identifying your users’ common needs to define the use cases for each application. Don’t try to build a perfect application out of the gate—the most successful ServiceNow mobile app launches were deployed quickly and iterated with user feedback.

The payoff of getting this right
When you effectively complete and employ the necessary baseline research, your mobile apps provide value quickly. Using the mobile apps, you'll allow your employees and agents to get work done wherever they are. They can get answers, manage approvals, open new requests, and open knowledge articles on the go in any work environment.

What you need to get started

Identify common user needs to define your use cases for each application
Determine KPIs you want to measure
Review your mobile security requirements

When you should start this activity

Before you start your ServiceNow mobile implementation or migration

More resources to check out

Success Quick Answer

How do I deploy ServiceNow mobile applications?

Learn how to launch your ServiceNow mobile application to your users.

Success White Paper

Start implementing the ServiceNow mobile platform

Use this white paper to familiarize yourself with ServiceNow mobile configuration concepts.

Success White Paper

Building mobile apps with ServiceNow

Learn about best practice mobile design and product principles to create consumer grade mobile experiences.

Now Community

Now Mobile App Academy

Join us for a new series of live sessions focused on managing and building mobile apps in real time.