Why this is important

You need an effective plan to capture the value of ServiceNow mobile apps. Now Mobile helps your employees find answers, make requests, and get help across departments—all from a single, native, mobile app. Mobile Agent gives service agents a mobile interface to triage, address, and resolve requests on the go. Lastly, Mobile Employee Onboarding provides a seamless onboarding experience for new hires through notifications, photos, hotlinks, etc. To tap into this value, make sure your priorities are aligned with company goals, take advantage of your user feedback, and follow best practice guidance when you build.

Key takeaways

The most important things to know
Your mobile applications with ServiceNow will be most effective when they align with your organization’s priorities. Complete the baseline research to inform your implementation—this means identifying your users’ common needs to define the use cases for each application. Don’t try to build a perfect application out of the gate—the most successful ServiceNow mobile app launches were deployed quickly and iterated with user feedback.

The payoff of getting this right
When you effectively complete and employ the necessary baseline research, your mobile apps provide value quickly. Using the mobile apps, you'll allow your employees and agents to get work done wherever they are. They can get answers, manage approvals, open new requests, and open knowledge articles on the go in any work environment.