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AI Len Access Error in Now Mobile

Kurmeti Srinidh
Tera Contributor

‎04-15-2026 03:14 AM

When try to fill the catalog form using AI lens encountering below error. User have "lens_user" role as well.

KurmetiSrinidh_0-1776248006274.png

 

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2 REPLIES 2

Tanushree Maiti
Tera Patron

‎04-15-2026 06:02 AM

Hi @Kurmeti Srinidh 

 

Try with this property change once  Configure which external apps are available for deep linking 

 

Check this one as well - KB0684624 Unable to access instance through mobile app. Information message shows the following "Thi... 

 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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Kurmeti Srinidh
Tera Contributor

‎04-15-2026 06:25 AM

HI Tanushree,

Thanks for responding!
We are trying to upload a document using "fill with lens" options which is triggering the error. The article which are have posted are specific to other issue. As instructed by servicenow we have also created a input form with representation type as "screen" however are getting "Blocked by admin" error

K Srinidhi

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