Approval Details Tab on Mobile Agent

Sean8
Tera Expert

‎04-17-2023 07:31 AM

When you go to the Notification tab on Agent Mobile and open one for a RITM Approval, nothing is displayed on the details tab other than the Reject and Approve buttons.

 

Where do we configure it to show the variables on the RITM?

 

Sean8_0-1681741869574.png

 

 

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Sandeep Rajput
Tera Patron
Tera Patron

‎04-17-2023 07:35 AM

@Sean8 Please refer to the solution provided by the author of accepted solution on this post https://www.servicenow.com/community/mobile-apps-platform-forum/itsm-mobile-agent-ritm-variables-not...

 

Hope this helps.

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Sean8
Tera Expert
In response to Sandeep Rajput

‎04-17-2023 09:56 AM

Hi Sandeep,

 

Thank you for responding. The link you provided me says the approval on "My Work" (approvals seen on My Work Tab works for me) however what I am unable to get working is when I click on Notifications and select an approval email, it seems to be opening the approval record but no details.

 

I tried to go to sys_sg_details_screen as mentioned on the link you provided and filtered it to show any record that starts with "Details" I renamed all of it and could not see the Details Tab under Notifications change its Label which makes me think this Details tab is configured elsewhere.

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Doci
Mega Guru
In response to Sean8

‎04-25-2023 12:48 PM

Hi @Sean8 ,

Details screen is configured straight under My Approvals record screen. 

1.Open record screen "My Approvals" (based on your picture)

2.Open "Details" segment -> Open on Platform (in backend)

3. follow my instructions from linked KB from Sandeep:

A. check TABLE: Approval [sysapproval_approver]

B. check "Screen fields" section: Form field is in format: "sysapproval.ref_sc_req_item.opened_by" or "sysapproval.ref_sc_req_item.variables" and their corresponding table is "Approval [sysapproval_approver]"

 

Kudos if helped 😉

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