Knowlegde Articles in Mobile App

Cari3
Tera Contributor

How can I check to see if my knowledge article is responsive in the mobile app before I publish it?  I have articles with images and tables both set to 100% width but when I view in the mobile app, the article does not adjust the size of the elements and the text within the cells of the table are displayed vertically to fit the screen on my mobile phone rather than adjusting to the size.  I have no way to view the article in the mobile app as I do in the portal while I am in draft state.

2 REPLIES 2

PaulSylo
Tera Sage
Tera Sage

Hey Cari -

 

hope you have gone through this page, which gives a good idea on viewing KB articles on Mobile,

https://docs.servicenow.com/bundle/sandiego-mobile/page/administer/tablet-mobile-ui/concept/native-k...

 

https://docs.servicenow.com/en-US/bundle/vancouver-servicenow-platform/page/product/knowledge-manage...

Regards,
PaulSylo

Kindly mark "helpful", if this helps, or Mark as "Accepted " if it solves your issues !

Hi @PaulSylo , links are broken 😞