Chat on Mobile

[Koji Yanase]

I don't think we can use chat functionality on mobile without Virtual Agent installed on the instance. Is it right?

[Koji Yanase]

Hi Sebastian,

Thank you for your help. I'd appreciate it if you could answer Yuka's questions. Yuka is my colleague. If her question is not clear, she'll change the way to ask questions.

Best, Koji

[yuka omatsu]

Hello!@Sebastian Laursen 
How can I direct people to Live Agent?
I've duplicated it, but I can't edit it, so I don't know how to guide the Live Agent.

[Sebastian L]

Hi, 

In "Service Portal > Agent Chat", in the server script you can add: 

This is taken from the CSM default one, but I have changed the live_agent_only to true instead of looking to check "isVAActive". Take this, and it should go directly to live agent. 

	(function($sp) {
		var configObj = {portal: $sp.getValue('url_suffix')},
		isVAActive = GlidePluginManager.isActive('com.glide.cs.chatbot'); //checks if VA is active, 
		//configObj.liveagent_application = 'csm';
		configObj.live_agent_only = true;  //OOB value is: "!isVAActive"
		configObj.liveagent_queue= $sp.getValue('sp_chat_queue');

		return configObj;
})($sp);

[yuka omatsu]

Hello!@Sebastian Laursen 

I was able to display it!
thank you.

ーーーーー

I have an additional question.
When you start the live agent on the portal site, "There are no agents available at the moment. Please try again later." Is displayed.
It seems that the chat function is insufficient for the live agent to chat.
Do you know how to set it?

I tried to install chat in the agent workspace, but "Agent Workspace Guided Setup> Workspace Agent Chat> Chat Setup" was a key mark and could not be enabled.