g_form.removeOption() is not working in multirow variable set catalog client script.

[GopiKrishna Sir]

We have a catalog client script on MRVS to hide drop choice based on users cost center. But choice is not getting removed even after adding a catalig client script.

Sample code : 

var allowedCC = 'a6754a8b97438a505f88b3a3f153afe5';

    var ga = new GlideAjax('GetUserCostCenter');

    ga.addParam('sysparm_name', 'getCostCenter');

    ga.addParam('sysparm_user', g_user.userID);

    alert(g_user.userID);

    ga.getXMLAnswer(function (cc) {

        alert(cc);

        // Optional: handle empty values or server error

        if (!cc) {

            console.warn('No cost center returned');

            return;

        }

        // Only run if user does NOT have allowed cost center

        if (cc !== allowedCC) {

            // Remove the specific option by label

            g_form.removeOptionByLabel('actor_type', 'Central F&A Actor Packages');

        }

    });

Did anyone faced similar issue & found work around, Please let us know to solve it.

Thanks

Gopi

[Ankur Bawiskar]

@GopiKrishna Sir 

you are using wrong method removeOptionByLabel

correct one is this

g_form.removeOption('actor_type', 'choice value'); // give your choice value

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[GopiKrishna Sir]

Ankur,

I have tried g_form.removeOption('actor_type', 'choice value'); // give your choice value, didn't worked. 

Thanks

Gopi

[Aditya_hublikar]

Hello @GopiKrishna Sir ,

Can you please check this method :

g_sc_form.removeOption('test_var', 'choice_one');

You can refer this : https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0678206

If above link not works then its content is already mentioned below please check this :

Note that the catalog client script has no issues with this method when running on com.glideapp.servicecatalog_cat_item_view.do.

Steps to Reproduce
Go to the sc_req_item table and go to the Blackberry catalog item.

Add a new variable select box named "test_var".

For more information, see the product documentation topic Create a Service Catalog variable.

Add three choices to the variable named "choice_one", "choice_two", and "choice_three".

Create a new client script with the following values:

Type: onLoad
Table: sc_req_item
Script:
function onLoad() {
g_form.removeOption('variables.test_var','choice_one');
}
Submit a new Blackberry catalog.

Go to the request item form.

The test_var variable should contain only two choices but three choices are available including choice_one, which should have been removed.

Workaround: g_sc_form.removeOption('test_var', 'choice_one');

Workaround
Note that only the following APIs are supported:

g_form.setDisplay(name, display)
g_form.setVisible(name, visibility)
g_form.setMandatory(name, mandatory)
g_form.setValue(name, value, display_value)
g_form.getValue(name)
g_form.setReadOnly(fieldName, boolean)
g_form.removeOption is not supported.

If this helps you then mark it as helpful and accept as solution.

Regards,

Aditya,

Technical Consultant

[Aditya_hublikar]

Hello @GopiKrishna Sir ,  

I hope you are doing well . Does my response helps you ? 

If my response helps you  then you cam mark it as helpful and accept as solution. This will helps further future queries.

Regards,

Aditya,

Technical Consultant