Hide “Closed Complete” and “Closed Incomplete” from State Choice List in Now Mobile Custom Filter

[gajendrasin]

Regarding Custom Filters in the ServiceNow Now Mobile App.

In the custom filter configuration, we are using the State field, which displays all available state choices (as shown in the snapshot), including:

Closed Complete

Closed Incomplete

Requirement:
We would like to restrict users from seeing specific state values — particularly:

Closed Complete

Closed Incomplete

The goal is to prevent users from selecting these states in the filter dropdown within Now Mobile.

Is it possible to hide or remove specific state values from the choice list in a Now Mobile custom filter, based on our requirement?

[GlideFather]

Hi @gajendrasin,

why would you hide ootb states? If they don't to use them, they can ignore them but it would create a technical debt to the future. Once there will be somebody who wants to see completed records and will have no chance for it.

Could you please explain what is the benefit from hiding it? I don't see any... :((

[gajendrasin]

This custom filter is being used under My Requests, and it is configured to display only active Request and Incident records.

Currently, the State filter still shows options such as Closed Complete and Closed Incomplete. However, since the My Requests view does not include any inactive (closed) records, selecting these states will return no results.

This may cause confusion for users, as they might assume they do not have any closed records, while in reality those records are simply not included in this view.

For this reason.