How do you create a mobile view?

[justin_ford]

Many of the primary tables like Incident, Change, and Problem already have a mobile view selectable.   I cannot find a way to create a mobile view when it does not already exist.

Message was edited by: Justin Ford The view that it is pulling is not one that we had set as default or any other selectable view.

[oharel · Accepted solution]

Hi Justin,

Try this:

1. Use configure -> Form Layout and create a view - call it Mobile

2. Define the field you want to appear on the form for this view

3. Save and check that the result is what you want

4. Go to System UI -> View Rules

5. Add a new rule:

Name: My mobile view

Table: <your table>

View: mobile

Device type: Mobile

You can add conditions if you want, or leave it as is.

6. Save the new rule

To check it, use your mobile or go to: https://<your instance name>.service-now.com/$m.do#

harel

[justin_ford]

Attempted as you had described but it did no yield different results for me.

[oharel]

Did you configure the form layout?

What do you see on your mobile device (or /$m.do)?

[justin_ford]

I did configure it from form layout.   I triple checked.   What it is showing is not the default view nor any other view we have created.