How to add new filter field on agent mobile app

[Anshu_Anand_]

Dear All,

How to add your own filter on agent mobile app.

I want to filter incidents by Priority wise or filter state wise.

Thanks and regards...

[Ivan Betev]

Hi anshu,

filter fields are currently not configurable, this feature should be added in Paris.

Related post: https://community.servicenow.com/community?id=community_question&sys_id=af34fb0cdb5498dcfeb1a851ca96...

Have a nice day! 🙂

[David Ha · Accepted solution]

Hi anshu,

In Madrid -> Orlando, your mobile filters are reflective of the fields that are selected on your list screen item view JSON.

Typically on Mobile Studio when you create an applet, it will ask you what list pattern you want to choose. And based on that pattern, you will select fields:

E1:

E2:

E3:

E4:

... and so forth

Those fields E1, E2.... on your list screen is what shows up on your filters. 

We are improving the filtering experience in Paris, and the system admin will be able to customize the fields on the filter to their needs.


More information on this will be released on Prod docs on July 23rd... stay tuned! 


Best,

David

[Anshu_Anand_]

Thanks and could you please provide how to do google sso configuration with agent mobile app and now mobile app

[Lindsey6]

I see that we can now edit/customize the filters in Paris. Is there a way to add a reference qualifier to a filter for 'assignment group' field? We pull in AD groups and I need to remove those from showing.