How to change fields of the Incident tile for ITSM Mobile Agent application

ZbigniewBednare · ‎03-30-2022

Hello,

I'm new to ITSM Mobile Agent Application. I'm looking for a way / place in instance configuration where I can change / add /remove Fields visible in: My work tab, My incidents section where under there are incident listed. Out of the box it shows:

1. Top left of the tile Priority

2. Top right of the tile Incident Number

3. Center Description

and in the end State and Company.

I would like to change State and Company fields to some other fields ? Any clue ?

Attached screenshot, with arrows pointing to the places I would like to change.

Thank you.

Pavankumar_1 · ‎04-01-2022

Hi,

No, above Incident Assigned applet i took as a example. In your case it is different. Perform all the configurations on your applet. If you are not able to find the applet name then open the My work Applet Launchers. Under UI Section you can see all the applets that selected on that section.

Hope it helps!!

Please Mark ✅ Correct/helpful, if applicable, Thanks!!

Regards

Pavankumar

If it helps please click Accept as Solution/hit the Thumb Icon.
ServiceNow Community MVP 2024.
Thanks,
Pavankumar

View solution in original post

ZbigniewBednare · ‎04-07-2022

Thank you for your reply and apologies for delays. Thanks to you fond the correct elements that must be changed. Thank you a lot!

Best regards,

ZBigniew