How to pop-up an alert to use face/Touch ID everytime the user logs in to the Now Mobile App

[Ashwini29]

Hi,

We have a requirement that when a user logs in for the first time in Now Mobile app and they enter their pin number, the message "Do you want to use faceID/Touch ID" should automatically pops up. If select Ok then Face/Touch ID is enabled. If Don't allow is selected then Face/Touch ID is not enabled.

I am trying to figure out where the data is stored in the backend, so that we can configure the alert and save the changes in a table so that next time when the user logs in the popup will not display. Also, needed help on how do we achieve solution for this requirement.

Much appreciate your help

Thank you,

Ashwini Y

[PaulSylo]

Hi ,

Face id is not stored any where in ServiceNow, it is from your Own mobile settings. (you can enable or disable from settings, I hope you aware of this). In ServiceNow, by default, you have Only App Pin enable or disable option comes as OOB. 

 Face id is more on your Mobile Phone security setting. If you are using iPhone, Go to General and search for FaceID, and you can find an option to show list of apps in your mobile which are allowed to use Face Id. ServiceNow app uses only those permission to enable the Face id as secondary security option in Servicenow App. by Default, ServiceNow comes with App Pin Settings, which is a System property, where you can go and make it True or False based on your need.

Here is the KB for that APP Pin setting, but Face Id, it is your Servicenow agent/noe mobile using the feature of your Mobile device and no where it is stored.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0785362

https://docs.servicenow.com/bundle/paris-mobile/page/administer/tablet-mobile-ui/concept/mobile-app-pin-settings.html

Regards,

Paul