ServiceNow AI Platform

Featured AI Control Tower Observability & Monitoring FAQ

AI Control Tower Observability & Monitoring Frequently Asked Questions Quick Navigation Overview — What is AICT Observability?Getting Started — Prerequisites & setup stepsEvaluations — Metrics & evaluation frameworkTraces — Sessions, traces, s...

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Featured What's new in AI Control Tower for August & September 2026

What's New in AI Control Tower August & September 2026 What is AI Control Tower? AI Control Tower is the ServiceNow control plane for discovering, governing, securing, observing, and measuring AI across the enterprise. It gives AI Stewards, risk...

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Featured AI Passport: business context for every AI agent, at every enforcement point

Most organizations control their AI agents with policy. A gateway checks a rule before the agent calls an API; a policy engine decides whether a tool call goes through. That works until the rule needs something the request doesn't carry: who answers ...

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Featured Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content. Knowledge Center for ServiceNow's Knowledge...

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AI Search
Best Practices
KCS
Now Assist

Featured Stop Installing, Start Assessing: AI Readiness Has a New Home

If you have used the AI Readiness Evaluation store app to evaluate instance readiness for adopting ServiceNow Otto and Agentic AI capabilities in AI Search, Virtual Agent, IT Service Management (ITSM), Customer Service Management (CSM), and HR Servic...

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Tuning Predictive Intelligence Models (part 1)

You're sold on using Predictive Intelligence to route work more efficiently, help drive faster resolution, and recommend major incidents before they become a serious problem. AWESOME! Then, you run your first classification, similarity, or cluster s...

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Multiple Versions
Predictive Intelligence

Creating distribution list on premises

In Microsoft active directory v2 spoke we have create group action in that we have different types in that what is global distribution group means?My question is by using that "global distribution group" type can we create Distribution list on premis...

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Teams Graph Spoke Post Message to Chat Links not Clickable

I am using the teams graph spoke to send a message to a user when a record reaches a particular state. I have tried the raw URL in the message, and this just produced the URL in plain text in the message. I instead used flow variables to construct th...

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Inquiry on Document Intelligence Capability for Identifying Multiple Records in a Single PDF

Hi Team,I would like to understand whether Document Intelligence can identify and extract multiple records from a single PDF document, enabling the system to automatically process and close the corresponding records without manual intervention.Specif...

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Security Attribute `RoleExplicit` description

Hello, I came across something misleading in the OOB Security Attribute `RoleExplicit`. The description of it is > User has the specified role explicitly, that is, it is present in the sys_user_has_role table. This seems to be completely wrong. The ...

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Platform and Cloud Security

How to import a large number of formatted Word documents into ServiceNow Knowledge Articles

We have a large number of Word documents that have tables, bullet points, numbered outlines, table of contents, etc. Is there a way to import those documents as Knowledge Articles without losing the formatting, particularly tables? We attempted to i...

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How to pass inputs from flow action tool to catalog item tool in AI agent

I am working to build an AI Agent. I have used 2 tools:1. Catalog item2. Flow actionPreviously when I used a sub flow instead of flow action, it was working fine. But my senior suggested to try it with flow action tool. Now it is not working. The pro...

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AI Control Tower Welcome Guide

What is Super Intelligence Control Tower? Control Tower is ServiceNow's AI governance platform. It gives organizations a central hub to discover, govern, secure, observe, and measure all AI assets across the enterprise — both ServiceNow AI and thir...

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Knowledge Article Creation import from gDocs

How can I easily transfer content and formatting from a Google Document to a ServiceNow knowledge article?I'm looking to learn about this feature import from gDocs to create articles. Are there any best practices, tips, or tools that can help stream...

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Duplicate Articles: how to cancel from the list

In the list of Potential Duplicates in Knowledge Center I have some cluster of 2 articles:- an old expired article- the new article who is exactly the same as the old one (ok, I know this is not the correct behavior)I retire the old article but, afte...

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Now Assist

Default admin account login

We've recently had multiple unsuccessful attempts to login to our production instance using the System Administrator account - login ID "admin". Has anyone successfully changed their System Administration login ID to something other than "admin" to ...

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Your AI agents are already inside the building

Two posts ago, we asked you to know your data. Last week, we asked you to control who and what can reach it. Both of these are critical. But the rising question is even more challenging. Protecting where sensitive data lives is necessary. It is al...

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Customer Security and Trust (CST)
Platform Security

Showing the short description in the HTML Title

Firstly, sorry if this is posted in the wrong chat. Happy to have it routed correctly. I am a little puzzled that the SNOW implementation team believes this can't be done; Surely not. I have used 8 other less capable ticket systems, and alas have fou...

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How to restrict a Virtual agent topic block for users on location based

Hi Experts,I am working on Virtual agent topics and topic blocks.I have successfully restricted topic visibility using a visibility script. For example, I have a script that hides specific topics for Canada users.However, I now have a requirement to ...

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Servicenow vCenter Discovery | Step by step Discovering VMware using vCenter Discovery.

How to Perform Servicenow vCenter Discovery | Discovering VMware using vCenter Discovery Recently I was asked to implement ServiceNow Vcenter Discovery to discover all the VMware’s, I had no clue were to start with ! I looked around ServiceNow co...

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