Agent Mobile App: Manage Watch List

[jnestore]

Any recommendations on how to implement watch list management in the Agent mobile app? I've created an applet for searching the task table, and would like to implement functionality for managing the watch list (adding/removing users). I've only been able to implement a free-form text field, but would like to be able to lookup via the user table and select multiple.

[Aniket15]

Hi John,

One possible approach to meet this requirement is to : 

1. create an action "Add to watchlist" .

2. Define the User as a parameter of type choice list (select multi select check box while defining the parameter to select multiple records)

3. On submit add the user to respective table/record.

Feel free to reply for any queries.

Thanks

Aniket

[David Ha]

Hey John,

Let us know if Aniket's approach was helpful.

Seems you are on a Madrid build so here's a video on action functions using parameters that you may find helpful as well.

Action Function (Update)
https://www.youtube.com/watch?v=t0RZqltUOVg

Although i'm not sure if multi-select is a feature available in Madrid. But it is definitely supported in New York.

Best,

David

[Anupam Gupta1]

Hi

I am not able to find  'Watch list ' as the Field Name in the list in Task table.

Am I missing something ?

Thanks

Anupam

[David Ha]

Hi John,

I did some more digging and found that as of today mobile only supports choice list and reference list for list-type UI parameters. Watch list is actually a glide list component and that is not supported today.


Please open up an idea in the idea portal to gain additional support for this enhancement. Once logged, it will get tracked and our internal teams can further conversation on this use case.

https://community.servicenow.com/community?id=ideas_list&sysparm_module_id=enhancement_requests

Thanks,

David