ITSM Mobile Agent - My team - My team's weekly opened incidents - is broken in iOS

[nataliya_b]

Hello all

Can you please help?

Our users with apple phones are getting "Content couldn't be displayed" when they click on the "My team's weekly opened incidents preview" (under My team). They can see preview graph, but as soon as they click on it, they get the error.  This issue also happens for other data visualizations if they are presented in sys_sg_chart_screen.  This issue does not occur for Android users.

[sandeepdutt]

Hi @nataliya_b ,

Firstly, i would update the app to latest update from App Store.

Then, The iOS ServiceNow Agent app handles standard data visualizations in sys_sg_chart_screen differently than Android. So, i will go ahead and Verify the Screen Parameters and Mapping in Mobile App Builder for that specific sys_sg_chart_screen.

If i still don't solve it , would raise a Support case .