Link to external apps within NOW Mobile app

[viniciusoliveir]

Hello community, 

i have a requirement where i need to have a tab in the NOW mobile app that displays icons that trigger other apps installed on the phone, so that the customer can centralize all other apps that the company has for employees.

I know that we can have icon link applets, but these would point to website URLs rather than pointing to local apps on the phone.

This is a feature that will make the difference for the customer to choose  between ServiceNow mobile app or another solution.

Has anyone been able to achieve this? Please let me know.

[David Ha · Accepted solution]

Hi viniciusoliveira,

Deeplinking to other apps is currently on our roadmap for Quebec (tentative). This will be possible in upcoming releases. 

Deeplinking can work today if the deeplink uses http/https in the url however this may not support all native apps today. 

Slack provides an example:
https://api.slack.com/reference/deep-linking


Best,

David

[viniciusoliveir]

Thanks David,

do you have any kb or supporting document for this? This is important to support decisions with the senior leadership. Thanks!

[David Ha]

Hi viniciusoliveira,

We recommend reaching out to each vendor to see if deeplink is supported (example Slack above)

At the moment we officially support deeplinking to native ServiceNow apps:

https://docs.servicenow.com/bundle/orlando-application-development/page/app-store/dev_portal/API_ref...

But deeplinking to external apps can also work if using http/https as provided by the vendor.

Best,

David

[viniciusoliveir]

Thanks David.