Meta tag search is not working in Mobile AI search?

[Kiddy]

Question 1 : I have enabled ai search in now mobile ,when i try to search item using meta tag in catalog item the item is not showing up ,but using name it is searching fine ?

Question 2 : from where does the popular searches on AI search pulled in any table reference for it ,can we restrict this data ? ex: we have instance used by many group of users one group search shall not be seen to other group of users

[Community Alums]

Hi @Kiddy ,

I know its Pretty weird and most of us faced the same and still facing.

As a workaround,
You can remove the 'Meta' field from the form by configure form layout > remove 'Meta' from selected slush bucket and save. [NEVER GONNA NOT have Meta!, so this one was out!]
The message won't display again.

(or)

Inactivate this script and the error goes away.
Show meta field info message:
https://<instance_name>.service-now.com/nav_to.do?uri=sys_script_client.do?sys_id=fe202d977717101026...

We had them inactivate the script for now, but I did find it very odd that - since this is the new hotness from AI Search - they didn't even suggest to enable AI Search to gain all of the amazing benefits! Instead, the answer was "hide it".

Or 

Just disable the client script mentioned above and add these entries to enable AI searching on meta for the various knowledge tables. 

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

[Kiddy]

Any idea on below

Question 2 : from where does the popular searches on AI search pulled in any table reference for it ,can we restrict this data ? ex: we have instance used by many group of users one group search shall not be seen to other group of users

[Community Alums]

Hi @Kiddy ,

In General,

Knowledge: ts_query_kb

Service Portal: sp_log

                  -> Filter this where type = search

For AI:

• AI Search stores search experience settings in search profiles. Define a search profile for each unique search experience that you want to offer users in a Now Platform application. Create and populate synonym and stop word dictionaries. Configure typo handling dictionary settings. Define Genius Results and result improvement rules.

  The following table describes the search experience settings that you can configure in a search profile.

  Search profile settings

  Setting	Description
  Search sources	Link one or more search sources to a search profile. Search sources give administrators precise control over the searchable content available to users.
  Synonyms	Define language-specific dictionaries of terms that AI Search treats as equivalent in search queries. Synonyms improve search recall and provide a more natural search experience for users.
  Stop words	Define language-specific dictionaries of common terms for AI Search to remove from search queries. Stop words improve search precision and result relevancy by discarding irrelevant matches.
  Typo handling	Configure settings for derivation of auto-correction terms from search source indexed content. AI Search replaces misspelled search query terms with auto-correction terms.
  Genius Results	Analyze search query intent and display the best answers as Genius Result answer cards. Genius Results enable users to act directly on their search results.
  Result improvement rules	Define rules with configurable triggers to modify search results for specific search queries. Result improvement rules enable administrators to boost, block, or promote records in a search query's result set.

  .

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

[Community Alums]

Hi @Kiddy ,

Glad to see my answer helped You. 
Kindly mark the applicable answer as Correct & Helpful both such that others can get help.

Thanks,
Sandeep