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How to get current field for an Action Item

In the ITSM Agent Mobile scope, I have a function that has an Action Item. The Action Item uses Type = Script, Use current record as condition = True and has a Parameter Screen associated with it. How can I get current field as I need to get the sys ...

Norah Nguyen by • Tera Contributor
  • 1186 Views
  • 1 replies
  • 0 helpfuls

Can I preview the Now Mobile app in desktop?

I have access to a custom theme which has been applied to the Mobile Agent and Now Mobile apps respectively.On the Mobile Agent app I can observe that the banner colour has been updated, however on the Now Mobile app the banner colour has not been up...

samfindlay94 by • Tera Contributor
  • 2001 Views
  • 1 replies
  • 1 helpfuls

Resolved! Autofill inputs based on another input

Hello, I have watched the Mobile App Academy video which demonstrates how to autofill an input but my use case is slightly different. I need to autofill an input after a user selects an asset in a reference field. Any ideas on how this can be done? T...

Agent App deeplink to Record screen

Hi all,   For a Push notification setup in the Agent App, I want to set up a deeplink to the specific record the Push notification is about. The Push notification etc works fine, only thing is somehow the deeplink does not work . I'm still investigat...

Resolved! Navigation tabs dissapeared from now mobile

Hi! I need help with my problem.I made 5 navigation tabs for my navigation bar on now mobile, with no role restrictions. Then I imported them to update sets and moved them to a new instance. There only appears 2 navigation tabs, the 'Notification' an...

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Slehel by • Tera Expert
  • 2452 Views
  • 3 replies
  • 0 helpfuls

Users for an Audience

Is there an easy way to find out what users are covered by an audience?By looking at table sn_cd_audience there is a link on the form to show users, that's exactly what I'm looking for but don't know how to fetch that data in a good way. Is there any...

Resolved! ServiceNow NowMobile App Screens and Applet Launcher / com.glide.mobile-employee plugin is not showing in plugin list in Rome and Sandiego versions

Hi All, I am trying to configure now mobile in the demo instance. And I understand it requires the plugin "ServiceNow NowMobile App Screens and Applet Launcher / com.glide.mobile-employee" to be activated . But In the versions of Rome and SanDiego un...

Restrict Mobile apps from personal devices

Hello Everyone, We have enabled ServiceNow Agent app for our instance, and we will be deploying this app through our AirWatch MDM. However, we wanted to restrict this app from signed from personal devices. Only MDM enabled devices should be able to l...

VK13 by • Tera Expert
  • 4863 Views
  • 10 replies
  • 0 helpfuls

QR Code scan through mobile app in servicenow

Hi Team, There is one requirement, once we scan the QR code from the bill receipt, the catalog form fields should auto-populate. This is visible in ServiceNow. [Please assist me in creating a scanner in the catalog item form we require] It would be h...

Raju kunde by • Tera Contributor
  • 2648 Views
  • 4 replies
  • 0 helpfuls