Hey,I am using a Playbook Record Generator in my playbook.There is a continue button present ootb.Is it possible to add a custom restart button. If yes, Could you direct the steps for that? #playbook #processautomationdesigner
Hi, we have a few catalogue items which require manager approvals, so we have created and set up approving manager fields within reference variable sets. We would like one sentence to appear within the reference lookup field which will prompt the use...
Hello Team, Customer has the following requests.. For security concerns, the customer does not want to use "INS.service-now.com" domain and want to have the domain as "INS.custdomain.com". This is possible through custom URL.. However, additio...
I have some questions about setting up counts in the Service Portal header menu. A user has created a request in the Service Portal. The manager is asked to approve the request. A count appears next to the approval in the manager's Service Porta...
We want to implement Playbook experience in Agent mobile. I already referred many documents regarding this topic but none of the documents helps us. Please help me in this who have experience in configuring playbooks in mobile app.
Is anybody familiar with the glide.sg.choice_list.window_size system property? I am looking at the docs page here for reference, but I'm having trouble confirming that it works. First off, I may not be understanding how this setting is supposed to wo...
Hello community,We have some requirements to change the information page on Now Mobile to allow users to browse from one of three knowledge bases, instead of the top level categories. I'm having a tough time understanding how I would do this. Clicki...
Hello Team - I am trying to view the knowledge articles, but the same article are available in employee portal. but these article are not visible in mobile. any reason why it is not updating? Regards,Meera M
I'm applying a Mobile App Theme using custom Brand, Secondary, Tertiary, Primary, Destructive, Positive colors. These colors are being applied in a manner that is consistent with what is shown on [Mobile theme color guidelines](https://docs.serviceno...
Can an agent login to Mobile Agent app if in no network area/airplane mode ?
We have approvals on a custom table that is for Vulnerability Risk Analysis. These approvals show fine under My Approvals if you access the instance through a web browser. If you go to the Now Agent, I can go to My Approvals and see that I have one...
Hi everyone, I am configuring an announcement on the now mobile app. I am having an issue with the behavior not working on the now mobile app.(When clicking on an announcement, the behavior does not work.)
How can i confrigure to show reports in now agent mobile Thanks!!
Client requirement is to select multiple approval records in the mobile list view and then take the action. How do we configure multi-select in mobile.
In the Mobile Agent Incident section added a new launcher section to show All P1 and P2 incidents restricting access using role. The new section is working properly and users are able to view all data.For Group Incidents all existing list screen havi...
