We developed our first mobile app in ITSM Mobile Agent 7.0.0. After deploying up to a higher test instance, the Mobile Agent was now at 8.0.0. The fields Priority, Impact and Urgency, as well as State are showing values that are not in our system in ...
Hi community, I am currently configuring the mobile agent app.Create Assets from QR Code is one of the functions my customer wants.I does actually work well. But: The QR Code holds 5 values. The scan returnes these values all concatinated in one stri...
Hi All,We have enabled biometrics in now mobile app, though the android phone support face id recognition now mobile is not giving option for face id. Could anyone confirm if now mobile app on Android phone will give option for face id to unlock the ...
Hi folks, How do we disable the Impersonation ability in both the NowMobile and NowMobile Agent apps, for all users? My company does not allow the impersonation ability in the web-based ServiceNow Platform UI (Production) and this also extends to our...
Hello, We have built the NowMobile (Requestor App) and need to place a branding request. Customer would like to distribute the app privately and do not want to create Apple Business Manager (ABM) account. [they want to use their existing enterprise a...
I have a requirement to Edit the existing Incident/Record. I am able to retrieve the Database value of Existing Record on the Record Screen but unable to retrieve the same into the Input Form Screen when Editing. Record Screen for Displaying Data: In...
Hello,I am trying to populate an html field with a text in this format for example: Title: description But when i tried to check on the description field it just displays as a single line.This is my sample script: It seems that \n is not working...
I created a Function Instance with a URL function for Agent Mobile. It opens a Catalog Item. Is there a way to update a field on the newly created RITM from the mobile function?
When building assessment, I can make dependent field - field is only visible when value of other field equals to XY. However, I noticed that hidden fields are retaining values in case they were displayed and someone provided the value. Is it possibl...
When building my Assessment through "Attestation Designer" is there any way how to make more advanced visibility logic, e.g. show field based on combination of multiple field values? E.g. If field A is X and Field B is Y, then show Field C. By defaul...
When building my Assessment through "Attestation Designer" is there any way how to make field mandatory based on condition? For example, I want field B to be mandatory if field A has value "X".
Hi, My company has recently moved to inTune. We have had to move users from the standard App Store mobile apps to the inTune-specific versions. This would be for both ServiceNow Mobile and ServiceNow Mobile Agent. We are setup with Microsoft SSO, you...
I recently downloaded the plugin ITSM Mobile Agent which has the 'My work' launcher screen. I can see a navigation section called 'Approvals' on the backend but I don't see any such screen called 'Approvals' on 'My work/ page under section 'Other wor...
Hi,I've configured a function with an action item and an input form screen to accept user input. I added inputs to this input form screen, and configured variables to auto-fill the inputs with the current values of the record. The input screen opens,...
Is there any way to load/update/save multiple records from the same form in the platform UI? We want a user to be able to add multiple records to a table or related list without having to click "New", fill in the form, then click "Submit" each and ev...
