I recently started trying to get our Mobile App, Agent, set up for use by our IT techs and noticed that there isn't Knowledge Articles - how do I add this so our techs can search our existing KB articles?
I want to auto populate logged in user in name field while creating a record through now mobile app in create new function in user name field also its phone number . How to do that in now mobile app? can anyone please guide me for that?
What would be the most straightforward way to create additional filter conditions that limit the displayed knowledge on the service portal by specific user attributes, e.g. 'language', 'department' without creating user criteria on each individual ar...
Hi Experts, I have one query related to the Now mobile order confirmation Pop-up. Actually we have the custom Order confirmation page in our Service Portal. We need same think in the Now mobile. When we try to raise one catalog request after submitti...
Now Mobile not showing any tasks in "My Tasks" in the App for me to grant the approvals.
We do not have the NowMobile app yet, but our employees do use the mobile browser to access employee center, are there any learnings, best practices we must know for this work around? Also, can we modify the sections from the homepage to update the o...
Hello Team, We submitted Android app request to ServiceNow. ServiceNow provided a build to download the app for testing. When we try to download the file, It downloads as 0bytes. We tried below steps as well, Still the issue is not resolved "To fix, ...
Hi All, When an employee is using the virtual agent through the mobile app, any links that route to knowledge or catalog item is opening up with our esc portal instead of the mobile portal.
Hi All, I am working on asset management and have an input form where they have to submit an asset task. and when when i click on inspection the input form its should show the asset tag field from the parent screen. Does one know how to achieve that ...
We have an old instance thats been around since Dublin/Eureka and i have a hard time finding all the login scripts that redirects users during the login process. We have a request for some users that if they use MFA to be redirected to the servicepo...
Hello, I've never thought I'd have to ask a question about forms and fields but here it is I have a reference field on a form and and need to use that to add a field to the form from a child table field of that reference. To be more specificVulnerabl...
for other it is working fine
Already installed all necessary plugins for Integration between ServiceNow and Microsoft teams, I followed the "pre-published app" configuration documentation for Teams Integration with ServiceNow. Installed the Azure Apps & Conversational Interface...
Hi all, When agent is in offline mode and updated the worknotes with comment 1 followed by picture and comment 2 followed by picture when agent is in offline it's getting stored in outbox and when agent back to online the comments and pictures in out...
Hi Buddies, If you have any solution for this please fix this code, My issue was while submitting an Attachment if Attachment is having morethan 2 MB it should through error messsage , I have created a Business rule to following functionalities.1.Tw...
