Hello all, I am trying to add an Attachments List using System Mobile -> Applets -> my_applet_name -> Details -> New. I set the Type of the Screen field to "Attachments list" and the Record Id Field to a field of type "Reference", that references t...
Hi community, I am currently configuring the mobile agent app.Create Assets from QR Code is one of the functions my customer wants.I does actually work well. But: The QR Code holds 5 values. The scan returnes these values all concatinated in one stri...
Hi folks, How do we disable the Impersonation ability in both the NowMobile and NowMobile Agent apps, for all users? My company does not allow the impersonation ability in the web-based ServiceNow Platform UI (Production) and this also extends to our...
Hello, We have built the NowMobile (Requestor App) and need to place a branding request. Customer would like to distribute the app privately and do not want to create Apple Business Manager (ABM) account. [they want to use their existing enterprise a...
Hello,I am trying to populate an html field with a text in this format for example: Title: description But when i tried to check on the description field it just displays as a single line.This is my sample script: It seems that \n is not working...
Hi,I've configured a function with an action item and an input form screen to accept user input. I added inputs to this input form screen, and configured variables to auto-fill the inputs with the current values of the record. The input screen opens,...
We are trying to recreate the functionality of the "Kb Category page" widget where: when the user opens the knowledge article and you go back to the home page it will change color meaning it has been opened/viewed by the current user.To achieve this ...
I am working on modifying our resolution process on the Mobile Agent App. I have added assignment group to the resolution input screen, but I would like to hide it if it is not empty. I created a Mobile UI Rule, along with a Mobile UI Rule Action th...
Hi, we have a few catalogue items which require manager approvals, so we have created and set up approving manager fields within reference variable sets. We would like one sentence to appear within the reference lookup field which will prompt the use...
Hello Team, Customer has the following requests.. For security concerns, the customer does not want to use "INS.service-now.com" domain and want to have the domain as "INS.custdomain.com". This is possible through custom URL.. However, additio...
I have some questions about setting up counts in the Service Portal header menu. A user has created a request in the Service Portal. The manager is asked to approve the request. A count appears next to the approval in the manager's Service Porta...
We want to implement Playbook experience in Agent mobile. I already referred many documents regarding this topic but none of the documents helps us. Please help me in this who have experience in configuring playbooks in mobile app.
Is anybody familiar with the glide.sg.choice_list.window_size system property? I am looking at the docs page here for reference, but I'm having trouble confirming that it works. First off, I may not be understanding how this setting is supposed to wo...
I'm applying a Mobile App Theme using custom Brand, Secondary, Tertiary, Primary, Destructive, Positive colors. These colors are being applied in a manner that is consistent with what is shown on [Mobile theme color guidelines](https://docs.serviceno...
We have approvals on a custom table that is for Vulnerability Risk Analysis. These approvals show fine under My Approvals if you access the instance through a web browser. If you go to the Now Agent, I can go to My Approvals and see that I have one...