I am working on modifying our resolution process on the Mobile Agent App. I have added assignment group to the resolution input screen, but I would like to hide it if it is not empty. I created a Mobile UI Rule, along with a Mobile UI Rule Action th...
Hi, we have a few catalogue items which require manager approvals, so we have created and set up approving manager fields within reference variable sets. We would like one sentence to appear within the reference lookup field which will prompt the use...
Hello Team, Customer has the following requests.. For security concerns, the customer does not want to use "INS.service-now.com" domain and want to have the domain as "INS.custdomain.com". This is possible through custom URL.. However, additio...
I have some questions about setting up counts in the Service Portal header menu. A user has created a request in the Service Portal. The manager is asked to approve the request. A count appears next to the approval in the manager's Service Porta...
We want to implement Playbook experience in Agent mobile. I already referred many documents regarding this topic but none of the documents helps us. Please help me in this who have experience in configuring playbooks in mobile app.
Is anybody familiar with the glide.sg.choice_list.window_size system property? I am looking at the docs page here for reference, but I'm having trouble confirming that it works. First off, I may not be understanding how this setting is supposed to wo...
I'm applying a Mobile App Theme using custom Brand, Secondary, Tertiary, Primary, Destructive, Positive colors. These colors are being applied in a manner that is consistent with what is shown on [Mobile theme color guidelines](https://docs.serviceno...
We have approvals on a custom table that is for Vulnerability Risk Analysis. These approvals show fine under My Approvals if you access the instance through a web browser. If you go to the Now Agent, I can go to My Approvals and see that I have one...
In the Mobile Agent Incident section added a new launcher section to show All P1 and P2 incidents restricting access using role. The new section is working properly and users are able to view all data.For Group Incidents all existing list screen havi...
Dear All,Greetings !!I have to apply client branding to the Now Mobile and Now Agent apps for which I have configured new mobile app theme as shown below:On top of that, I have applied this newly created theme to the Now Mobile and Now Agent app usin...
Hi all, we have a requirement to build an Action Items in record page to allow user access to external webpage. The URL of the webpage is expected to be dynamic and generated using script include.To verify the feasibility, we have built the action it...
Additional columns in Mobile Agent reference fields I've been trying to figure out how to accomplish the same thing that the ref_ac_columns attribute accomplishes in the Dictionary, but in Mobile Agent reference fields. I looked through all the recor...
When updating an Asset I am getting the error "could not execute the action" in now agent
Hi, we are just getting started with using the mobile apps. It feels like this should be a really quick fix but I can't seem to find where to do it. I want to hide/remove the pictures of catalog items in Now Mobile App. All I've seen on the communi...
I would needed to know a rich list of lessons learnt while at and more importantly after implementing portal be it service portal or Employee center portal. From Development aspects and very much focused on with production issues post implementation....