Mobile App Virtual Agent Links
Hi All, When an employee is using the virtual agent through the mobile app, any links that route to knowledge or catalog item is opening up with our esc portal instead of the mobile portal.
Forum Posts
Mobile App Dev : Auto populate Asset_tag on the input form when clicked on the action item(funtion)
Hi All, I am working on asset management and have an input form where they have to submit an asset task. and when when i click on inspection the input form its should show the asset tag field from the parent screen. Does one know how to achieve that ...
Identifiing login scripts
We have an old instance thats been around since Dublin/Eureka and i have a hard time finding all the login scripts that redirects users during the login process. We have a request for some users that if they use MFA to be redirected to the servicepo...
Add a field - Access child table field through parent table reference field
Hello, I've never thought I'd have to ask a question about forms and fields but here it is I have a reference field on a form and and need to use that to add a field to the form from a child table field of that reference. To be more specificVulnerabl...
applet not found contact system administrator in servicenow error when clicking on ctask to approve
for other it is working fine
Unable to see 'Messaging Apps Integration' on Vancouver Release
Already installed all necessary plugins for Integration between ServiceNow and Microsoft teams, I followed the "pre-published app" configuration documentation for Teams Integration with ServiceNow. Installed the Azure Apps & Conversational Interface...
Order of work notes is changing after agent is online
Hi all, When agent is in offline mode and updated the worknotes with comment 1 followed by picture and comment 2 followed by picture when agent is in offline it's getting stored in outbox and when agent back to online the comments and pictures in out...
Need a script fix to Error messages ,Attachment restriction after Error
Hi Buddies, If you have any solution for this please fix this code, My issue was while submitting an Attachment if Attachment is having morethan 2 MB it should through error messsage , I have created a Business rule to following functionalities.1.Tw...
Intercepting outbound emails to generate Mobile Deep Links
Hi all, I've been reading up on the documentation regarding the MobileDeepLinkGenerator API and have been trying to come up with a solution for injecting MobileDeepLinks into already existing notifications. My initial thought process was to call an e...
Resolved! Mobile App Login restriction
Hi All, I find it hard to believe there is now way to restrict access by role to the native mobile app . I have tried using Business Rule below but am getting mixed results.. We want ONLY ITIL users to use the mobile app at this time and want t...
In Now agent when an agent searches for a incident using the incident number details are not display
In the now agent app. Under the My work navigation tab when an agent searched for an incident number it doesnt displays the incident details , it is showing no error found but as an admin, I am able to find the incident details by entering the incide...
configure on call schedule for major incident managment
How to configure on-call schedule and what is the use on-call schedule
Scanning barecode on demand
Hello,I have created an applet, with an action where the user can scan barcode/qrcode of items. I have a requirement, to scan only when the user presses a button, because the end user is scanning in a place where there is a lot of qr code and the cam...
Resolved! My Desktop MSEdge persistently throws a mobile error when I resolve to a ServiceNow url
Hi Team, On my domain-joined work laptop, everytime I *initially* navigate to [myinstance].service-now.com or support.servicenow.com , I get the attached redirect [pfa-1]. I have no workaround for support.servicenow.com [I simply need to switch over ...
Resolved! How to configure Now Mobile App's "My Tasks"?
Hello, I have been reading tons of documents and watching videos, trying to find out how to configure the filter for the "My Tasks" that show up in this app. When I click on it, regardless of it having a number greater than 0, the following page say...
