Mobile barcode Input form screen

Hilbrandt van B · ‎09-01-2025

Hi community,

I found some inconsistent behavior in scanning barcodes with Input Form Screen on Mobile app.

If there is only one input (type barcode) on a page... after scanning it returns to the input form screen immediately.

However, if there are also more inputs on the same page, after scanning I need to press the 'back' button to return to the input form screen.

This is very annoying functionality for the end-user. The 'back' button is not ideal to validate the barcode input.

Anyone else run into this? This seems a bug / inconsistent behavior. Did not find a KB article.

Or am I missing some configuration? Input attributes?

We are on Xanadu Patch 9 / Mobile app on Android version 20.2.0

Best Regards,

Hilbrandt

Raghav Sharma24 · ‎09-01-2025

@Hilbrandt van B This is not a bug, thats how SN has designed it and I dnt think you missed anything.. I know its annoying for users.

I spent a lot of time to find a solution but nothing worked, but I can suggest a user friendly workaround if that works.

1. The input form screen can have multiple pages, if you see the inputs you can add a page there. so the workaround here is keep your barcode input on 1st page ( say X) and all other inputs on another page (say Y).

2. Now when you scan, it will automatically redirect to page X which will have next button, so when user clicks on next, the inputs on page Y will be shown.

Note: if your barcode scanner do multiple scanning, this wont help much because in multiple scanning you may need to press back.

I hope this help, let me know if any step is not clear.

View solution in original post

Hilbrandt van B · ‎09-01-2025

Hi Kaushal,

Thanks for your reply! The same solution Raghav gave.

Best regards

Hilbrandt