Mobile screen not displaying for non-admin user

[Maria DeLaCruz]

Hello,

I am running into issues with some new applets/screens I created.  So basically, on the Mobile Agent app, we've added a 'My Groups Work' section on the 'My team' launcher screen.

We've created three applets, but for some reason, two of them ('Unassigned by Group', 'Unassigned by Priority') would only work if you are logged in as an admin. 

Non-admin users just see this when they tap the icon.

If logged in as an admin, the screen displays as expected like below.

I couldn't find any role restrictions so I'm not sure why these screens would not work for a non-admin.  

If anyone has ran into this same issue and has any suggestion on how to fix it, I'd appreciate the help very much.

Thanks,

Maria

[MOHAMMED SHAMNA]

Hi, have you found a solution for this ?

Currently I am in the same situation where non admin users can't see the custom applet data.

[Maria DeLaCruz]

Hi Mohammed,

Unfortunately, I haven't found a solution yet.   When I do, I'll post an update.

Maria

[MOHAMMED SHAMNA]

Hi Maria,
So the applet I created was a group by list from the task table and for non-admin users, no data were visible. I changed the table to incident, just to test, and it was working .
Seems like group by list from task table is not returning data for non-admins.

reference : https://www.servicenow.com/community/mobile-apps-platform-forum/group-list-for-task-table-shows-no-i...

[Benjamin JS]

Did you ever find a solution to this problem?