Need to configure the "Report Issue" form in My Locker Applet in NOW Mobile App

[Subhajit Mukhe1]

Hi,

In NOW Mobile App, within the Services applet launcher, if we navigate to the My locker applet, we can report an issue for assets assigned to me by clicking the Report Issue button. It takes us to a page where we can provide the urgency or short description and raise an Incident against the asset.

Just wanted to know if we can customize the Report Issue form with some more fields. I tried editing the create incident and report outage record producers but the changes were not reflected in the mobile form. Is there a way to achieve this?

If not possible, can we deactivate the report issue button from the my locker applet itself.

Any guidance will be appreciated.

[Subhajit Mukhe1]

Yeah, as a workaround I have opted for that solution itself. Thanks a lot

[Luiz Lucena]

I know this is old and already has a answer but I could add more fields to the "My Locker".

From here:
https://yourinstance.service-now.com/sys_sg_details_screen.do?sys_id=c286eb4887d83300693331a2f5cb0b66&sysparm_record_scope=fe12f0f077232300454792718a106192&sysparm_nostack=true

You would open any field in another screen and then click the Insert and Stay button:

This will create a copy of the field selected, from the copy, you add the field you need and save:

If you need to add more fields, just use the Insert and Stay.

[Omar Rdz]

Hi Subhajit, did u try to modify the Function named "Create Incident" adding de some UI parameters and action parameters mappings?.

I did a simple test creating a new UI parameter and new action parameters mapping and then adding a new line in the action item "Create Incident"

I think it works for that simple test (add a "Large description" field)

U can use the others fields as a guide to the new one.

Regards!