Service category icons show in Now Mobile 16.4.1 but not in Now Mobile 18.2.0

Tamara11
Mega Sage

Hello geniuses!

 

I hope you can help.  I'm experimenting with configuring Now Mobile and I've been adding icons (72px .svg) to my Service Catalog Categories.

 

The icons show up in Now Mobile 16.4.1 but not in Now Mobile 18.2.0. 

 

Has anyone seen this before? What am I doing wrong?

1 ACCEPTED SOLUTION

Gangadhar Ravi
Giga Sage
Giga Sage

Hi @Tamara11 

 

Can you please let me know what is picture file type you are using ? it have to be .jpg or .gif or .png

 

 

View solution in original post

3 REPLIES 3

Gangadhar Ravi
Giga Sage
Giga Sage

Hi @Tamara11 

 

Can you please let me know what is picture file type you are using ? it have to be .jpg or .gif or .png

 

 

Tamara11
Mega Sage

Thank you, @Gangadhar Ravi !

 

I was using .svg (and would prefer to keep it that way).

Edited to add: I just tried a .png and it works in the new and old app also.  @Gangadhar Ravi , you might want to add that to your post for future users.  I'll mark your post as the solution later, after a ServiceNow employee has had the opportunity to see and maybe answer my remaining questions.

 

If any ServiceNow employees happen by, can you tell why we're going backwards or if there are any plans on fixing this?

 

.jpg and .gif are the last two image type choices I'd make for mobile due to file size, scalability, and lack of background transparency on the part of .jpg.

 

If not going to fix it, then will the non-allowed file types be removed from the list of supported file types on the upload page and incorrect file types prevented from uploading?

Gangadhar Ravi
Giga Sage
Giga Sage

@Tamara11 thank you for sharing your findings. added .png also 🙂