The mobile Agent has a Out of the box feature where we can search for a User ,but when we click on the User a User Details Record screen pop up but in my case it is a blank screen .Has any body faced a similar issue ,if yes what has been done to

Namrata3
Tera Contributor

‎07-14-2022 12:01 AM

Hi All,

I have been trying to access the User details Record screen by searching  an User from the Agent mobile app -->My work ---type user --and hit the search  button .With that it opens a User detail screen which is empty.

I am stuck here as to how can I get the record screen show the legacy card.

It works as a charm when we click on the User Avatar and displays My profile screen ,uses the same table as below.

Any help would be appreciated

Here is some more info about this.

1.Application :ITSM Mobile Agent

2.table used:

v_st_user_and_group_profile

3.Legacy Card :User details testing Header Item View

 

 

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Namrata3
Tera Contributor
In response to Sam Motley

‎05-09-2023 02:15 AM

@Sam Motley If you see the code the fields are already added . But I think the data item is not working fine 

@Shelley Kim1 I ended up creating a custom User applet since I had to anyways create custom functions to edit the User record.

If you want the OOO screen then you can tag the Now Mobile screen to it.That one works

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