URL for mobile and PC screen

Koji Yanase
Tera Contributor

‎02-06-2022 07:12 PM

I heard that there is a way to create a mobile URL called deepLink, but since the format is different from the normal URL, We have to display two different links for PC and mobile (with the same email) and let the user choose.

I would like to unify those with a single link, is there any way to do this?

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Community Alums
Not applicable

‎02-06-2022 07:23 PM

Hi @Koji Yanase ,

You cannot have a unified link for both Mobile and PC.

If you want to view desktop version on mobile:

You can do this:

https://YOURINSTANCE.service-now.com/navpage.do?sysparm_device=doctype

Change YOURINSTANCE to your instance name.

If that doesn't work, change doctype to none. 

 

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

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EmreL
Giga Contributor

‎02-13-2025 11:45 AM

how would i get this to work with my template?
Example:
https://YOURINSTANCE.service-now.com/nav_to.do?uri=incident.do?sysparm_template=templateName

works on desktop but not on mobile.

 

Suggestions?

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