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We are using CSM. We want users to open the ServiceNow Add-in from Outlook and create a record in the “Case_di” table (which extends the Case table), with the email content set on the record. What approach can be used to implement this?
Please mark this response as Helpful & Accept it as solution if it assisted you with your question. Regards Tanushree Maiti ServiceNow Technical Architect Linkedin:
Please mark this response as Helpful & Accept it as solution if it assisted you with your question. Regards Tanushree Maiti ServiceNow Technical Architect Linkedin:
