About the integration method between CSM and Outlook

[MTsuji]

We are using CSM. We want users to open the ServiceNow Add-in from Outlook and create a record in the “Case_di” table (which extends the Case table), with the email content set on the record. What approach can be used to implement this?

[Tanushree Maiti · Accepted solution]

Hi @MTsuji 

Check this link if t helps

Modifying the ServiceNow Microsoft Outlook Plugin to Create a Record in Another Table 

KB0864740 ServiceNow Add-in for Microsoft Outlook