Architectural design for Microsoft Teams

[Belinda2]

Hi there,

I have a customer that is pretty eager to use Microsoft Teams but their security team is concerned if the integration can expose them in any way.  They are wanting a design.  Does anyone have the basic design we can leverage from?

[Allen Andreas]

Hello,

Not really sure what a "basic design" would be, perhaps you can give more information.

IntegrationHub has a spoke for Microsoft Teams that can be leveraged.

https://docs.servicenow.com/bundle/rome-servicenow-platform/page/administer/integrationhub/reference...

This is utilized via Microsoft Teams provided webhooks and doesn't contain specific credentials at all.

Please mark reply as Helpful/Correct, if applicable. Thanks!

[Victor Chen · Accepted solution]

Please have the customer log a customer Case. We don't publicly release our architecture diagram with Teams, but we can respond to the Case with one. 

[Belinda2]

Will do. Thank you