Automating Conference Call Placement for Major Incident Management using Notify Connector

[Michael Helms]

Hello ServiceNow Community,

We are currently working on implementing a solution for Major Incident Management. As part of this project, we have successfully set up the Notify Connector for Microsoft Teams, which enables us to manually initiate conference calls through a Major Incident record.

One of our requirements is to automate the process of placing a conference call at a specific point in the incident management workflow. However, I haven't been able to find any documentation or examples on how to execute the necessary commands server-side within ServiceNow.

Ideally, we'd like to create a Flow Designer action that leverages the Notify API to automate this process. Has anyone had success in implementing a similar solution or have any insights on how to achieve this functionality?

Thanks in advance,

Mike

[Bharath38]

Hello @Michael Helms ,

Were you able to implement this by any chance.

Thank you