Domain Separation support for IT Service Management integration with Microsoft Teams

Toru Inoue · ‎03-05-2023

Hi, I'd like to know whether "IT Service Management integration with Microsoft Teams" can be used in domain separated environment or not.

The link below says "MSP Ready" but I suppose some of MSP are non domain separated MSP (Dedicated MSP), so I'd like to confirm about domain separated environment. Thanks.

https://store.servicenow.com/sn_appstore_store.do#!/store/application/14eb9da8c3f310102986a81c8640dd...

Raguram1 · ‎04-11-2023

Yes we do support Domain separation on "IT Service Management integration with Microsoft Teams"

With domain separation, customers can have different tenants configured across domains. something like.. TenantA on domain1 and TenantB on domain2.

If you have any specific query related to domain separation w.r.t the features please let me know

View solution in original post

Allen Andreas · ‎03-05-2023

Hi,

Hopefully someone on the Community forums has experience with this in a domain separated environment, but seeing as you're a ServiceNow employee, it's hopeful you can reach out to your internal peers as well?

Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!

Andy Yen · ‎04-05-2023

Toru - check out the Regulated Markets section in Pooja's Community post here.

https://www.servicenow.com/community/ms-teams-articles/faqs-on-ms-teams-integrations-updated-februar...

Andrei_Idiceanu · ‎04-07-2023

@Andy Yen I don't think that answers the question. @Toru Inoue is asking about domain separated MSP and Pooja's article talks about GCC customers. Unless I am missing something, of course.

Andrei_Idiceanu · ‎04-07-2023

@Toru Inoue I am also interested in this, so if you find out from internal sources, please share.