We have enabled integration with MS teams and when we had this initially set up, we were able to point this to our service portal.With the Yokohama upgrade, the integration has been set back to the Integration page and we do not know how to set it ba...
Hi All,Requirement.How can we integrate Azur Microsoft ARG with servicenow?.What data we can populate through ARG? Thanks
This article guides you on sending notifications to groups through Microsoft Teams in their designated channels.Problem Statement : Notify ServiceNowTestChannel group in Teams channel when major incident is proposedPlugins to be installed : Microsoft...
I am working on a ServiceNow and Microsoft Teams integration PoC and at first, everything worked fine. At some point I could not start a teams chat from the incident form in ServiceNow anymore and I get an error message saying "You do not have a vali...
Hi, I have set up a test Servicenow teams integration with our virtual agent. All is Ok with the connection, we are getting responses from the bot in Teams apart from the issue in the subject line. This is a problem as lots of our VA topics are rende...
I have configured the MS Teams/ServiceNow integration successfully and I am posting INC record details to a desired MS Teams Channel. Does anybody know how to include an MS Teams Tag when sending over incident details? The integration looks fairly ...
Hi, guys!I'm trying to execute the popup on ms teams to request a catalog item, but it doesn't working. It's opening a new tab on browser.All the configurations is actived to this functionalityThe property sn_va_teams.view_non_video_msft_task_module ...
Hi,I am working on a virtual agent and using OOB Contextual search to find knowledge. The search results come from the article body and other places. Can we restrict the search query to short descriptions and metadata fields in the knowledge Article?...
Hello ServiceNow Gurus, Hope everyone is doing well. I am looking into the capabilities of Notify Connector for MS Teams in ServiceNow. Looking to see if there's a video demo on how to configure this app or detailed configuration article from start ...
Is it possible to add a dynamic hyperlink to the Incident/task, in the opening message of a Teams chat?Right now the default is; This chat log may be saved to better serve you in the future.We'd like it to have a clickable link to the task for both t...
Hey all, We have MS teams integrated at our organization where folks can initiate a teams chat from an incident, task, or story. However, I can not find any documentation or steps on setting up MS teams meeting link to be included in a calendar invit...
Hi,After deploying Microsoft Teams integration-related Update Sets to our QAS instance, the integration stopped recognizing logged-in users correctly. Now, every user is treated as a guest, whereas on DEV, everything works fine.Additional details:All...
Hi Everyone, We are trying to integrate Major Incident Management with Teams. We are currently recommending customer to use SOW to manage their Major Incidents. all current documents for Major Incident Management indicates that out of the box integra...
Hi everyone,We are working on integrating ServiceNow with Microsoft Teams and have configured provider notifications to be sent to users. Teams notification enabled and profile linked automatically in settings - see below. However, we noticed that us...
We have multiple tenants in our environment and we want to connect them to one ServiceNow instance for using Virtual Agent. We have our primary tenant already connected and working fine. But we cannot find any documentation about connecting multipl...
