We are using CSM. We want users to open the ServiceNow Add-in from Outlook and create a record in the “Case_di” table (which extends the Case table), with the email content set on the record. What approach can be used to implement this?
I want to be able to send the Microsoft teams channel chat to service now major incident. Our Microsoft Teams is already having tenant license with one ServiceNow instance, can I add one more instance? If yes, what is the process?
I am working on ServiceNow Virtual Agent integration with MS Teams and requirement is to hide the Show me everything button.I tried setting the system property glide.cs.disable.show_me_everything = trueShow me everything button is hidden and Promoted...
We are trying to render portal page in servicenow using iframes in teams but we are getting blank page since the domains are different. Please help me to overcome this limitation. Regards,Jay
Hi All,I am trying to post a message in teams channel using the teams graph spoke and I have followed the steps given in this document -Set up the Microsoft Teams Graph spokeI am able to get the Oauth token that means at least the client ID and secre...
With Webhooks being depreciated December 2025, what is the official ServiceNow best practice for posting a notification to a Teams Channel?
Hi everyone,I’m working on a project where we’re using the MCP server and Build Agent to generate UI layouts in ServiceNow based on our Figma designs. However, after connecting MCP with Figma, the UI output produced in ServiceNow does not match the e...
Has anybody else encountered an issue with the Teams Integration into Servicenow? Gone through and installed all relevant plugins, all setup, and done the Messaging Integration Configuration that links up to Teams. This part in particular is apparent...
Hello Everyone, I have a couple of questions related to using Now Virtual Agent within Copilot and would appreciate some guidance:Transferring chat to a live agentWhat is the recommended or supported approach to transfer an ongoing conversation to a...
Unable to initiate the Sidebar discussion with MS Teams, it keeps prompting the login window even after submitting the correct credentials The integration of ServiceNow Sidebar with Microsoft Teams has been configured in alignment with the official g...
My client has a different account for login to Teams than the email that is registered in ServiceNow. So when they link their accounts to ServiceNow for Teams authorization for the Employee Center tab it fails because the email that is used to login...
Hi,After deploying Microsoft Teams integration-related Update Sets to our QAS instance, the integration stopped recognizing logged-in users correctly. Now, every user is treated as a guest, whereas on DEV, everything works fine.Additional details:All...
I am working on Teams integration with the sidebar. The integration worked however I need to display the conversations from Teams in the incident/request activity section of the page. There are tutorials how to set up the integrations and in them the...
My Teams admin is getting an error when trying to upload a manifest file for a self configured BOT. Error is ' we cant read the Manifest. try again later'I have found KB1005856 which describes the error but as far as I'm aware we haven't made any cha...
I’m working on integrating Microsoft Teams with ServiceNow Major Security Incident Management (MSIM). Below are my questions for the community:I have already explored all OOB MSIM-related Teams integrations, including:Chat CollaborationConference Cal...
