Resolved! PDI環境でのITSMとTeams連携検証可否について
PDI環境でTeams連携を試したいのですが、Teams連携のプラグインが見つかりません。本環境では入れることができないのか、教えていただけませんでしょうか。
Forum Posts
getting unknown user in teams channel notification after integration with servicenow
getting "unknown user" in teams channel notification after integration with servicenowAny one suggest the configuration steps, in such a way we need incident caller in place of "unknown user".
Send message on team when an Interaction is created .
Hi Team , Can we send an message on team app to a particular user when an Interaction record is created ? I dont want to use Virtual agent because we haven't implemented it . Thanks in Advance Sushant
Resolved! How to change URL Preview service text added by Microsoft Teams?
Does anyone know how to change the text Microsoft Teams pulls in as part of the URL Preview service? We are seeing that Microsoft Teams is now including text from "servicenow.com" whenever we paste in a link to "ourinstance.service-now.com" as par...
Resolved! Save Microsoft Teams Meeting communications to the Major Incident Worknotes
I have a client that is on ServiceNow Yokohama Patch 2. From the Major Incident Workbench, I have a collaborate option of "Conference" that is set up to default to Microsoft Teams Meeting. This triggers the MS Teams bot to start a Microsoft Teams Mee...
Resolved! Ability to Auto-Record/Transcript Major Incident Teams Conference Calls and Retrieve Logs?
I am working on configuring and integrating the Notify connector for MS Teams, and use it's functionality to power the Collaborate tab with teams conferences. What I am interested in, is having the conference be recorded and transcribed, as well as s...
ITSM for Microsoft 365 vs. Virtual Agent: What’s possible?
Hi,I'm looking for clarification on the integration between ServiceNow ITSM and Microsoft Teams.From what I understand, there are two main options:ITSM for Microsoft 365Conversational Integration with Microsoft TeamsAnd my current understanding is:Co...
Multiple MS Tenant to single Instance
I have a bit of a weird question. I'm being tasked with integrating Microsoft Teams into our ServiceNow instance. We want to allow our users to open new incidents, check on active incidents, and access the Employee Center all directly via Teams. I've...
Attachment sent using the "Start Microsoft Teams Chat"
When an attachment is added to a Microsoft Teams chat initiated within a ServiceNow incident record (using the "Start Microsoft Teams Chat" window, are the attachment automatically be uploaded to the incident record?I am aware that the attachments fr...
Error when uploading Manifest file
My Teams admin is getting an error when trying to upload a manifest file for a self configured BOT. Error is ' we cant read the Manifest. try again later'I have found KB1005856 which describes the error but as far as I'm aware we haven't made any cha...
Get Microsoft Teams meeting link for email
I want to send the link of a created Teams meeting Conference call in an email. There is a email script that is 'add_teams_audio_confernece_info' but it is blank when I trty to send from the Major Incident Workspace. Please assist
Actionable notifications - business rules (ServiceNow for Microsoft Teams) send to custom channel
Hello, We created a custom channel and want to have actionable notifications in Teams sent to our custom channel. I see that these notifications are triggered by business rules and built as adaptive cards through the script include "MSTeamsApprovalN...
Unable to fetch Access Token (Secret Token) using SCIM Oauth user Provisioning
Hello Team, I have a issue with one of our client Azure User Provisioning, when selected as "Automatic" provisiong.It is asking for Tenant URL and Secret Token I have installed SCIM plugin and modified the SCIM API Application Regitry and generated a...
Teams Chat Sync Message not showing up on custom tables
Hi there, I have extended the Task table into a custom table and created a new "Start Teams Chat" UI Action button to appear on it. When it is used, the window appears, lets me add users and launches the chat. However, while the work_notes field is a...
Platform Analytics: Dynamic Image or HTML filtering
In Platform Analytics, I have a dashboard where the user can pick a project (filter pill), then the appropriate reports update based on that filter. Which is working as expected. I am pulling from the pm_Project table for all the visualizations. We h...
