We are just beginning our CMDB journey and currently do not have any Discovery/Service mapping tools. We are budgeting for this in FY26 but until then I would like to map all our 500+ business application CI's stored in the cmdb_ci_business_app table...
Hello Everyone, I am trying to add tab for custom 'csm' portal and virtual agent chat(chat is interactive). into the teams throught manifest file, for that i have configured below properties,here is the link that I followed, https://www.servicenow.co...
Hello, I am currently running the Teams integration with the Self Configured Setup, not with the Enterprise Apps, because I would like to connect my DEV and test instance with another bot.Now I had created a bot in Teams with the following instructio...
Hi All, We have implemented ServiceNow for Microsoft Teams (Pre-Published App) for agent experience, basically the Chat and conference call feature present in SOW. We have only a single teams tenant which is currently connected to our dev instance, a...
Hi everyone,I’ve installed the IT Service Management for Microsoft 365 plugin (App ID: sn_now_teams_it) and completed the integration between Teams and the Virtual Agent. The Virtual Agent features are working fine in teams, and the manifest setup wa...
Hello SN experts, I have completed the full integration of major incidents into Microsoft Teams and confirmed that everything is in place, however, when I go to initiate a meeting in the workbench using teams, I get an error: "Failed to create a meet...
Hello, We’ve implemented notifications with the ServiceNow Virtual Agent integrated with Microsoft Teams, and I’m currently exploring reporting options. I’d like to ask:Are there any out-of-the-box reports or dashboards that provide visibility into:T...
Hello ServiceNow Community, We are currently working on implementing a solution for Major Incident Management. As part of this project, we have successfully set up the Notify Connector for Microsoft Teams, which enables us to manually initiate confer...
Hello,We are testing a scenario where an external application (Microsoft 365 side, Microsoft Search connector/Copilot) connects to ServiceNow Knowledge via OAuth 2.0. Reference:https://learn.microsoft.com/ja-jp/microsoftsearch/servicenow-knowledge-co...
Hello Community!Just wondering, since Webhook has already been decommissioned, has anyone in there environments used Microsoft teams spoke to simply notify a teams channel when a ticket is created? I do not have much information on this so just an op...
■ Issue DescriptionWe implemented the configuration to enable Microsoft Teams Copilot to reference ServiceNow Knowledge articles, following the instructions in the Microsoft documentation below:URL: https://learn.microsoft.com/ja-jp/microsoftsearch/s...
Hi everyone,We are working on integrating ServiceNow with Microsoft Teams and have configured provider notifications to be sent to users. Teams notification enabled and profile linked automatically in settings - see below. However, we noticed that us...
I believe I have a new version, but I still receive this error. Why?
This article guides you on sending notifications to recipients via the provider on supported channels, with Teams as the channel in this case. Problem Statement : Notify user when incident is assigned to an agent via Microsoft Teams in ServiceNow Vi...
Hello everyone! So, I'm having an issue with the Virtual Agent notifications. Users don't receive notifications about approvals or anything if they haven't interacted with the Virtual Agent before, but we expect proactive notifications to be delivere...
