Forum Posts
MS Teams Bot Not Responding to Messages & Provider Notifications Not Delivered
Hi Community,We are currently working on Microsoft Teams integration with ServiceNow and are facing an issue related to bot interaction and notifications.Setup Details:Created a Teams application with a self-configured botEmployee Center integration ...
Resolved! Teams channel integration
Hello everyone, We are trying to integrate Now Assist with Microsoft Teams from Instance A (Zurich release).However, the same Microsoft 365 tenant was previously integrated with Instance B.Instance B has since been completely disconnected, we removed...
Resolved! MS Teams Integration impact on Integration Hub Transaction usage
We are giving some consideration to doing a MS Team integration and one of the questions that has come up is the potential impact this will have on our iHub transaction volumes. We currently have the 1 million tier and are wondering if doing this int...
Resolved! Microsoft Teams with Service Portal or Employee Center
We have ITSM Pro + and currently use the legacy Service Portal however we plan on migrating to Employee Center soon. We are looking into integrating Microsoft teams and from my research it seems EC is best suited for this type of integration. I know ...
Survey trigger on teams after case is resolved
Hello Team,I have a requirement where, once a case is resolved, a survey should be automatically sent to the end user via a chatbot (specifically, the MoveWorks tool). The survey presents three options within the Teams chatbot: "Satisfied," "Not Sati...
Resolved! Notify groups in Microsoft Teams channel
This article guides you on sending notifications to groups through Microsoft Teams in their designated channels.Problem Statement : Notify ServiceNowTestChannel group in Teams channel when major incident is proposedPlugins to be installed : Microsoft...
Teams integration
I want to integrate Microsoft Teams chat with ServiceNow. The requirement is: When a user initiates a Microsoft Teams chat, I want to capture all the chat messages and store them in a Worknote I know this is possible via the Microsoft 365 – ITSM a...
Resolved! ServiceNow for Microsoft Teams integration - Chat Issue
Hello, I have been following the MS Teams Integration Setup Lab Guide.pdf referenced in the Partner Essentials: ServiceNow for Microsoft 365 Use Case Demos Now Learning course using a partner demohub instance. I was able to get the ServiceNow fo...
Resolved! Microsoft Teams chat title invalid character
What determines the character validity in a Teams chat title when starting a chat? Is this on the Teams end or in ServiceNow?
Microsoft Teams integration throwing error after working fine before
I am working on a ServiceNow and Microsoft Teams integration PoC and at first, everything worked fine. At some point I could not start a teams chat from the incident form in ServiceNow anymore and I get an error message saying "You do not have a vali...
ServiceNow & MS Teams Integration - Issue
Hi Everyone , When I click on 'Collaborate' and then on 'Import Microsoft teams Chat' , I have 2 options to manually import the chat.1. Related to this record2. List all conversations I have to make the field default to 'related to this record' and ...
Map all Business Application CI's dependencies
We are just beginning our CMDB journey and currently do not have any Discovery/Service mapping tools. We are budgeting for this in FY26 but until then I would like to map all our 500+ business application CI's stored in the cmdb_ci_business_app table...
Virtual agent and Teams Integration/ Embed a custom portal, getting an error
Hello Everyone, I am trying to add tab for custom 'csm' portal and virtual agent chat(chat is interactive). into the teams throught manifest file, for that i have configured below properties,here is the link that I followed, https://www.servicenow.co...
Own Teams Bot not responding
Hello, I am currently running the Teams integration with the Self Configured Setup, not with the Enterprise Apps, because I would like to connect my DEV and test instance with another bot.Now I had created a bot in Teams with the following instructio...
