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How to edit Virtual agent default messages in ms teams

Hey, everyoneWe want to edit the messages highlighted in red. I am able to find the table where can i edit the messages in first text box. sys_cs_provider_applicationBut i can't find the messages "I can help you with your question and requests" and t...

MicrosoftTeams-image (4).png

Reporting on Virtual Agent Notifications in Microsoft Teams

Hello, We’ve implemented notifications with the ServiceNow Virtual Agent integrated with Microsoft Teams, and I’m currently exploring reporting options. I’d like to ask:Are there any out-of-the-box reports or dashboards that provide visibility into:T...

annmin by Tera Contributor
  • 235 Views
  • 1 replies
  • 0 helpfuls

teams not opening link in SOW and esc

We have integrated SN and Teams where once the flow is triggered, it posts a msg in teams chat with a link to SN. When link belongs to classic view, it opens just fine from Teams. However, when the link belongs to SOW or ESC, it either opens in class...

archie5 by Tera Expert
  • 371 Views
  • 4 replies
  • 0 helpfuls

Resolved! PDI環境でのITSMとTeams連携検証可否について

PDI環境でTeams連携を試したいのですが、Teams連携のプラグインが見つかりません。本環境では入れることができないのか、教えていただけませんでしょうか。

YOTA by Tera Contributor
  • 319 Views
  • 2 replies
  • 2 helpfuls

ITSM for Microsoft 365 vs. Virtual Agent: What’s possible?

Hi,I'm looking for clarification on the integration between ServiceNow ITSM and Microsoft Teams.From what I understand, there are two main options:ITSM for Microsoft 365Conversational Integration with Microsoft TeamsAnd my current understanding is:Co...

hana0118 by Tera Contributor
  • 232 Views
  • 1 replies
  • 0 helpfuls

Multiple MS Tenant to single Instance

I have a bit of a weird question. I'm being tasked with integrating Microsoft Teams into our ServiceNow instance. We want to allow our users to open new incidents, check on active incidents, and access the Employee Center all directly via Teams. I've...

Couts by Tera Contributor
  • 714 Views
  • 1 replies
  • 0 helpfuls
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