Hello,We are testing a scenario where an external application (Microsoft 365 side, Microsoft Search connector/Copilot) connects to ServiceNow Knowledge via OAuth 2.0. Reference:https://learn.microsoft.com/ja-jp/microsoftsearch/servicenow-knowledge-co...
Hello Community!Just wondering, since Webhook has already been decommissioned, has anyone in there environments used Microsoft teams spoke to simply notify a teams channel when a ticket is created? I do not have much information on this so just an op...
■ Issue DescriptionWe implemented the configuration to enable Microsoft Teams Copilot to reference ServiceNow Knowledge articles, following the instructions in the Microsoft documentation below:URL: https://learn.microsoft.com/ja-jp/microsoftsearch/s...
Hi everyone,We are working on integrating ServiceNow with Microsoft Teams and have configured provider notifications to be sent to users. Teams notification enabled and profile linked automatically in settings - see below. However, we noticed that us...
Unable to initiate the Sidebar discussion with MS Teams, it keeps prompting the login window even after submitting the correct credentials The integration of ServiceNow Sidebar with Microsoft Teams has been configured in alignment with the official g...
I believe I have a new version, but I still receive this error. Why?
This article guides you on sending notifications to recipients via the provider on supported channels, with Teams as the channel in this case. Problem Statement : Notify user when incident is assigned to an agent via Microsoft Teams in ServiceNow Vi...
Hello everyone! So, I'm having an issue with the Virtual Agent notifications. Users don't receive notifications about approvals or anything if they haven't interacted with the Virtual Agent before, but we expect proactive notifications to be delivere...
Hi Community , I'm trying to do the Microsoft Teams Integration and I'm currently stuck on the 'Configure Notify Connector for Microsoft Teams' section. (Configure Notify connector for Microsoft Teams) My collaborate tab on the Major Incident Workbe...
Hi everyone,we don’t want MS Teams chats to be auto-closed as soon as the Active field of an incident is set to false.Our requirement: the chat should remain available until 5 days after the incident is closed.The reason is that for major incidents, ...
Hi All,We have a requirement to deactivate the chat tab from "Servicenow for Microsoft 365" app in MS Teams and Outlook. Please look at the attached screenshot. We want to deactivate the chat tab as do not have the scope for Virtual Agent configurati...
With the removal of webhook from MS teams, I am trying to understand how workflow can function as the same way as webhook did. I have tried to set up using : Post to a channel when a webhook request is received.but unsure if my rest message for outbo...
Hi All,I am trying to post a message in teams channel using the teams graph spoke and I have followed the steps given in this document -Set up the Microsoft Teams Graph spokeI am able to get the Oauth token that means at least the client ID and secre...
Hi All,We have activated the Servicenow for Microsoft 365 integration for our client in Dev. The Employee Center is visible and working as expected. But when we click on the Chat tab we just get a general message and nothing else works. How do we mak...
Hi All,We are currently implementing MS Teams/Outlook integration with Servicenow. Our target is the following :1) Servicenow Employee Centre must be available with all its facilities in MS Teams/Outlook2) End users should be able to create MS Teams ...