Hi All,We have a requirement to deactivate the chat tab from "Servicenow for Microsoft 365" app in MS Teams and Outlook. Please look at the attached screenshot. We want to deactivate the chat tab as do not have the scope for Virtual Agent configurati...
Hi All, We have implemented ServiceNow for Microsoft Teams (Pre-Published App) for agent experience, basically the Chat and conference call feature present in SOW. We have only a single teams tenant which is currently connected to our dev instance, a...
With the removal of webhook from MS teams, I am trying to understand how workflow can function as the same way as webhook did. I have tried to set up using : Post to a channel when a webhook request is received.but unsure if my rest message for outbo...
Hi All,I am trying to post a message in teams channel using the teams graph spoke and I have followed the steps given in this document -Set up the Microsoft Teams Graph spokeI am able to get the Oauth token that means at least the client ID and secre...
Hi All,We have activated the Servicenow for Microsoft 365 integration for our client in Dev. The Employee Center is visible and working as expected. But when we click on the Chat tab we just get a general message and nothing else works. How do we mak...
Hi All,We are currently implementing MS Teams/Outlook integration with Servicenow. Our target is the following :1) Servicenow Employee Centre must be available with all its facilities in MS Teams/Outlook2) End users should be able to create MS Teams ...
Hey, everyoneWe want to edit the messages highlighted in red. I am able to find the table where can i edit the messages in first text box. sys_cs_provider_applicationBut i can't find the messages "I can help you with your question and requests" and t...
We are trying to render portal page in servicenow using iframes in teams but we are getting blank page since the domains are different. Please help me to overcome this limitation. Regards,Jay
Implemented M365 integration with Servicenow.But the user is not receiving the notifications to their Microsoft teams virtual agent.But I am able to see that notification is triggered from provider notification logs and delivered to target user.but t...
We have integrated SN and Teams where once the flow is triggered, it posts a msg in teams chat with a link to SN. When link belongs to classic view, it opens just fine from Teams. However, when the link belongs to SOW or ESC, it either opens in class...
PDI環境でTeams連携を試したいのですが、Teams連携のプラグインが見つかりません。本環境では入れることができないのか、教えていただけませんでしょうか。
getting "unknown user" in teams channel notification after integration with servicenowAny one suggest the configuration steps, in such a way we need incident caller in place of "unknown user".
Hi Team , Can we send an message on team app to a particular user when an Interaction record is created ? I dont want to use Virtual agent because we haven't implemented it . Thanks in Advance Sushant
Does anyone know how to change the text Microsoft Teams pulls in as part of the URL Preview service? We are seeing that Microsoft Teams is now including text from "servicenow.com" whenever we paste in a link to "ourinstance.service-now.com" as par...
I have a client that is on ServiceNow Yokohama Patch 2. From the Major Incident Workbench, I have a collaborate option of "Conference" that is set up to default to Microsoft Teams Meeting. This triggers the MS Teams bot to start a Microsoft Teams Mee...
