This article guides you on sending notifications to recipients via the provider on supported channels, with Teams as the channel in this case. Problem Statement : Notify user when incident is assigned to an agent via Microsoft Teams in ServiceNow Vi...
Hi Team , Can we send an message on team app to a particular user when an Interaction record is created ? I dont want to use Virtual agent because we haven't implemented it . Thanks in Advance Sushant
Does anyone know how to change the text Microsoft Teams pulls in as part of the URL Preview service? We are seeing that Microsoft Teams is now including text from "servicenow.com" whenever we paste in a link to "ourinstance.service-now.com" as par...
I have a client that is on ServiceNow Yokohama Patch 2. From the Major Incident Workbench, I have a collaborate option of "Conference" that is set up to default to Microsoft Teams Meeting. This triggers the MS Teams bot to start a Microsoft Teams Mee...
I am working on configuring and integrating the Notify connector for MS Teams, and use it's functionality to power the Collaborate tab with teams conferences. What I am interested in, is having the conference be recorded and transcribed, as well as s...
Hi,I'm looking for clarification on the integration between ServiceNow ITSM and Microsoft Teams.From what I understand, there are two main options:ITSM for Microsoft 365Conversational Integration with Microsoft TeamsAnd my current understanding is:Co...
I have a bit of a weird question. I'm being tasked with integrating Microsoft Teams into our ServiceNow instance. We want to allow our users to open new incidents, check on active incidents, and access the Employee Center all directly via Teams. I've...
When an attachment is added to a Microsoft Teams chat initiated within a ServiceNow incident record (using the "Start Microsoft Teams Chat" window, are the attachment automatically be uploaded to the incident record?I am aware that the attachments fr...
Hi Community , I'm trying to do the Microsoft Teams Integration and I'm currently stuck on the 'Configure Notify Connector for Microsoft Teams' section. (Configure Notify connector for Microsoft Teams) My collaborate tab on the Major Incident Workbe...
My Teams admin is getting an error when trying to upload a manifest file for a self configured BOT. Error is ' we cant read the Manifest. try again later'I have found KB1005856 which describes the error but as far as I'm aware we haven't made any cha...
I want to send the link of a created Teams meeting Conference call in an email. There is a email script that is 'add_teams_audio_confernece_info' but it is blank when I trty to send from the Major Incident Workspace. Please assist
Hello, We created a custom channel and want to have actionable notifications in Teams sent to our custom channel. I see that these notifications are triggered by business rules and built as adaptive cards through the script include "MSTeamsApprovalN...
Hello Team, I have a issue with one of our client Azure User Provisioning, when selected as "Automatic" provisiong.It is asking for Tenant URL and Secret Token I have installed SCIM plugin and modified the SCIM API Application Regitry and generated a...
Hello SN experts, I have completed the full integration of major incidents into Microsoft Teams and confirmed that everything is in place, however, when I go to initiate a meeting in the workbench using teams, I get an error: "Failed to create a meet...
Hi there, I have extended the Task table into a custom table and created a new "Start Teams Chat" UI Action button to appear on it. When it is used, the window appears, lets me add users and launches the chat. However, while the work_notes field is a...
