Resolved! Posting to Teams Channels in 2026
With Webhooks being depreciated December 2025, what is the official ServiceNow best practice for posting a notification to a Teams Channel?
Forum Posts
Issue with MCP–Figma Integration: UI Not Rendering as per Figma Design
Hi everyone,I’m working on a project where we’re using the MCP server and Build Agent to generate UI layouts in ServiceNow based on our Figma designs. However, after connecting MCP with Figma, the UI output produced in ServiceNow does not match the e...
Messaging Channels not sync'd when adding Teams Integration
Has anybody else encountered an issue with the Teams Integration into Servicenow? Gone through and installed all relevant plugins, all setup, and done the Messaging Integration Configuration that links up to Teams. This part in particular is apparent...
Live agent transfer and card customization in copilot
Hello Everyone, I have a couple of questions related to using Now Virtual Agent within Copilot and would appreciate some guidance:Transferring chat to a live agentWhat is the recommended or supported approach to transfer an ongoing conversation to a...
Resolved! Issue ServiceNow Sidebar Integration with MS Teams
Unable to initiate the Sidebar discussion with MS Teams, it keeps prompting the login window even after submitting the correct credentials The integration of ServiceNow Sidebar with Microsoft Teams has been configured in alignment with the official g...
Resolved! How to change Employee Center auth in ServiceNow for Teams
My client has a different account for login to Teams than the email that is registered in ServiceNow. So when they link their accounts to ServiceNow for Teams authorization for the Employee Center tab it fails because the email that is used to login...
MS Teams Integration treats authenticated users as guests after Update Set deployment to QAS
Hi,After deploying Microsoft Teams integration-related Update Sets to our QAS instance, the integration stopped recognizing logged-in users correctly. Now, every user is treated as a guest, whereas on DEV, everything works fine.Additional details:All...
Teams integration with sidebar - can't import Teams conversations in the activities
I am working on Teams integration with the sidebar. The integration worked however I need to display the conversations from Teams in the incident/request activity section of the page. There are tutorials how to set up the integrations and in them the...
Error when uploading Manifest file
My Teams admin is getting an error when trying to upload a manifest file for a self configured BOT. Error is ' we cant read the Manifest. try again later'I have found KB1005856 which describes the error but as far as I'm aware we haven't made any cha...
Additional Microsoft Teams Integration Possibilities for MSIM?
I’m working on integrating Microsoft Teams with ServiceNow Major Security Incident Management (MSIM). Below are my questions for the community:I have already explored all OOB MSIM-related Teams integrations, including:Chat CollaborationConference Cal...
Looking for Additional MS Teams Integration Options for MSIM Beyond OOB Feature
I’m working on integrating Microsoft Teams with ServiceNow Major Security Incident Management (MSIM). Below are my questions for the community:I have already explored all OOB MSIM-related Teams integrations, including:Chat CollaborationConference Cal...
MS Teams Bot Not Responding to Messages & Provider Notifications Not Delivered
Hi Community,We are currently working on Microsoft Teams integration with ServiceNow and are facing an issue related to bot interaction and notifications.Setup Details:Created a Teams application with a self-configured botEmployee Center integration ...
Resolved! Teams channel integration
Hello everyone, We are trying to integrate Now Assist with Microsoft Teams from Instance A (Zurich release).However, the same Microsoft 365 tenant was previously integrated with Instance B.Instance B has since been completely disconnected, we removed...
Resolved! MS Teams Integration impact on Integration Hub Transaction usage
We are giving some consideration to doing a MS Team integration and one of the questions that has come up is the potential impact this will have on our iHub transaction volumes. We currently have the 1 million tier and are wondering if doing this int...