Integrate ServiceNow Virtual Agent with Teams installation has failed

[jeeva5]

Message App Integration -> Microsoft Teams -> Install

We have a requirement to integrate virtual agent with teams.

 I am getting the error message “The installation has failed” but Azure Ad -> Enterprise application, In there I can see the new application got added  

 I could not see any detailed error message or error code. Can I see the logs in ServiceNow what is the reason of failure.

1. Office 365 developer account with admin
2. ServiceNow with admin
3. Created a new virtual agent in service now.

 https://<dev instance >//va_install_redirect.do?sysparm_channel=teams&sysparm_success=false

Message “The installation has failed.”

 Here I need to your support to fix the issue.

[Fu]

Hi Jeeva,

Please go to our Team's troubleshooting guide. 

Another tip is to delete the records in these tables:

• sn_now_azure_installed_app
• sn_now_azure_installed_tenant

Then Install Azure Apps again.

If those are unsuccessful, please open a case and our support team can take a closer look. 

[Community Alums]

Hi @jeeva5, I'm also facing the same issue. Did you got the solution?

[Tushar Jain3]

Hi @Community Alums 

Did you get the resolution for this?

[Community Alums]

Yes