Integrate ServiceNow Virtual Agent with Teams installation has failed

[jeeva5]

Message App Integration -> Microsoft Teams -> Install

We have a requirement to integrate virtual agent with teams.

 I am getting the error message “The installation has failed” but Azure Ad -> Enterprise application, In there I can see the new application got added  

 I could not see any detailed error message or error code. Can I see the logs in ServiceNow what is the reason of failure.

1. Office 365 developer account with admin
2. ServiceNow with admin
3. Created a new virtual agent in service now.

 https://<dev instance >//va_install_redirect.do?sysparm_channel=teams&sysparm_success=false

Message “The installation has failed.”

 Here I need to your support to fix the issue.

[Tushar Jain3]

can you please share it?

[Community Alums]

You have 2 ways,

1. 

Check whether do you have configure & uninstall action in your previous instance make uninstall then it will work perfectly.

2. https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/administer/virtual-agent/task/over...

Refer this doc, change the sys_properties. When it will work.

[Bendezium]

Would like to know to.

[paulcurwen_pgds]

When this breaks it can be a real nightmare. If you want to start afresh to fix issues there is a handy cleanup script for Team installation available on ServiceNow Support. See:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1002407

After running that, as FU mentioned above also delete any records in these tables 

• sn_now_azure_installed_app
• sn_now_azure_installed_tenant