Integrate ServiceNow Virtual Agent with Teams installation has failed

jeeva5
Kilo Contributor

‎02-18-2022 11:55 PM

Message App Integration -> Microsoft Teams -> Install

We have a requirement to integrate virtual agent with teams.

 I am getting the error message “The installation has failed” but Azure Ad -> Enterprise application, In there I can see the new application got added  

 I could not see any detailed error message or error code. Can I see the logs in ServiceNow what is the reason of failure.

  1. Office 365 developer account with admin
  2. ServiceNow with admin
  3. Created a new virtual agent in service now.

 https://<dev instance >//va_install_redirect.do?sysparm_channel=teams&sysparm_success=false

Message “The installation has failed.”

 Here I need to your support to fix the issue.

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8 REPLIES 8

Tushar Jain3
Tera Contributor
In response to Community Alums

‎12-14-2022 08:32 AM

can you please share it?

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Community Alums
Not applicable
In response to Tushar Jain3

‎12-14-2022 08:57 AM

You have 2 ways,

1. 

IMG_20221214_222119.jpg

Check whether do you have configure & uninstall action in your previous instance make uninstall then it will work perfectly.

2. https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/administer/virtual-agent/task/over...

Refer this doc, change the sys_properties. When it will work.

 

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Bendezium
Tera Expert
In response to Community Alums

‎12-14-2022 08:40 AM

Would like to know to.

0 Helpfuls

paulcurwen_pgds
Tera Contributor

‎11-24-2022 04:14 AM

When this breaks it can be a real nightmare. If you want to start afresh to fix issues there is a handy cleanup script for Team installation available on ServiceNow Support. See:

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1002407

 

After running that, as FU mentioned above also delete any records in these tables 

 

  • sn_now_azure_installed_app
  • sn_now_azure_installed_tenant

 

 

 

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