Microsoft Teams with Service Portal or Employee Center

GChanner · 2 hours ago

We have ITSM Pro + and currently use the legacy Service Portal however we plan on migrating to Employee Center soon. We are looking into integrating Microsoft teams and from my research it seems EC is best suited for this type of integration. I know that the legacy Service Portal can be integrated, but with limitations. I need to communicate to our leadership team that its best we first migrate to EC after which we can then integrate with MS Teams therefore I ask the following:

Questions:

Can MS teams integrate with the legacy SP or should we first migrate to EC?

What are the biggest wins we can benefit from with a EC/MS Teams integration?

Ankur Bawiskar · 2 hours ago

@GChanner

My thoughts

-> migrate to EC first to get all the features and then use MS Teams

-> MS teams can integrate with EC

check these links

Enable Employee Center in Microsoft Teams! (Part 1 of 2)

Integrate Employee Center with Microsoft Teams and FAQs

Benefits of EC + MS Teams

-> Omni-channel

Five reasons you should upgrade to ServiceNow’s Employee Center

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Sandeep Rajput · 2 hours ago

@GChanner I recommend migrating to EC first, legacy SP may not be compatible with MS Teams integration.

Regarding the biggest wins, please refer to this video https://www.youtube.com/watch?v=6P7oIqRds0Y it perfectly covers this topic.

Hope this helps.

Dr Atul G- LNG · 2 hours ago

Hi @GChanner

We recently faced the same issue with our client, and here’s what we did:

Moved the client from SP to ESC, as ESC comes with taxonomy and many additional features.
Built the basic integration with MS Teams, starting with Teams conversation and then moving to Teams Graph API.
Both are two separate plugins that help the client use the system effectively.

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Dr. Atul G. - Learn N Grow Together
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Dr Atul G- LNG · 2 hours ago

Hi @GChanner

https://www.servicenow.com/docs/bundle/zurich-integrate-applications/page/administer/integrationhub-...

https://www.youtube.com/watch?v=Kji58WqY7I4

https://www.youtube.com/watch?v=Gfq86DtKids

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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