Microsoft Teams with Service Portal or Employee Center

[GChanner]

We have ITSM Pro + and currently use the legacy Service Portal however we plan on migrating to Employee Center soon. We are looking into integrating Microsoft teams and from my research it seems EC is best suited for this type of integration. I know that the legacy Service Portal can be integrated, but with limitations. I need to communicate to our leadership team that its best we first migrate to EC after which we can then integrate with MS Teams therefore I ask the following:

Questions:

Can MS teams integrate with the legacy SP or should we first migrate to EC?

What are the biggest wins we can benefit from with a EC/MS Teams integration?

[Ankur Bawiskar · Accepted solution]

@GChanner 

My thoughts

-> migrate to EC first to get all the features and then use MS Teams

-> MS teams can integrate with EC

check these links

Enable Employee Center in Microsoft Teams! (Part 1 of 2) 

Integrate Employee Center with Microsoft Teams and FAQs 

Benefits of EC + MS Teams

-> Omni-channel

Five reasons you should upgrade to ServiceNow’s Employee Center 

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Dr Atul G- LNG]

Hi @GChanner 

https://www.servicenow.com/docs/bundle/zurich-integrate-applications/page/administer/integrationhub-...

https://www.youtube.com/watch?v=Kji58WqY7I4

https://www.youtube.com/watch?v=Gfq86DtKids

[Dr Atul G- LNG]

Hi @GChanner 

Thanks for giving kudos. If my answer helpful , please accept as a solution.