Posting to Teams Channels in 2026

[Forrest Kelley]

With Webhooks being depreciated December 2025, what is the official ServiceNow best practice for posting a notification to a Teams Channel?

[Dr Atul G- LNG]

Hi @Forrest Kelley 

You can use Microsoft Teams Graph Spoke to send incident details to Teams Channel,

https://www.servicenow.com/docs/r/yokohama/integrate-applications/integration-hub/msteams-spoke.html

Spoke flows

The Microsoft Teams Graph spoke provides a sample flow, Post ServiceNow Incident Worknotes Updates to Microsoft Teams Chat, to demonstrate automating the task of posting a Microsoft Teams chat message to the assigned user with details about the latest work notes added to the incident.

Spoke subflows

The Microsoft Teams Graph spoke provides samples subflows to demonstrate automating the tasks. To customize a sample flow, copy it to the required application scope. Available sample subflows include:

Microsoft Teams Graph spoke subflows

Subflow	Description
Post Incident Details	Posts details of the required incident to a Microsoft Teams channel.
Process Inbound Notifications	Retrieves the details of the specified message based on the input data received from webhook subscription.
Renew Webhook Subscription Helper Subflow	Renews a subscription if renewal is required, which is decided based upon inputs.
Renew Webhook Subscriptions	Retrieves all the webhook subscriptions and renews them if renewal is required.
Subscribe Webhook	Creates a webhook subscription for the specified team's channel.

[Forrest Kelley]

Thank you for your response. Can this be used with tables other than Incident such as Demand or Cases with HRSD? Can this be used with custom tables?

[Dr Atul G- LNG · Accepted solution]

I think notification action can be used with other tables.

https://www.servicenow.com/docs/r/employee-service-management/employee-experience-foundation/c_emplo... 

[Dr Atul G- LNG]

Microsoft Teams Graph spoke actions that use the Microsoft Teams Spoke connection and credential alias

Category	Action	Description	Permissions required (from least to most privileged)
Application Management	Install Application to User	Installs the specified application in the personal scope of the user.	Delegated (work or school account)	TeamsAppInstallation.ReadWriteSelfForUser, TeamsAppInstallation.ReadWriteForUser
	Look up User App Installation	Retrieves the details of the specified application's installation for the user.	Delegated (work or school account)	TeamsAppInstallation.ReadForUser, TeamsAppInstallation.ReadWriteSelfForUser, TeamsAppInstallation.ReadWriteForUser
Calendar Management	Look up Schedules	Retrieves the availability information (free or busy) for a collection of users, distributions lists, or resources (rooms or equipment) for the specified time period.	Delegated (work or school account)	Calendars.Read, Calendars.ReadWrite
Channel Management	Add Member to Channel	Adds the specified member to the specified channel.	Delegated (work or school account)	ChannelMember.ReadWrite.All
	Create Channel	Create a new channel in a team.	Delegated (work or school account)	Channel.Create, Group.ReadWrite.All, Directory.ReadWrite.All
	Delete Channel	Removes the specified channel from the required team and deletes all conversations.	Delegated (work or school account)	Channel.Delete.All, Group.ReadWrite.All, Directory.ReadWrite.All
	Look up Channel	Retrieves the properties and relationships of a channel.	Delegated (work or school account)	Channel.ReadBasic.All, ChannelSettings.Read.All, ChannelSettings.ReadWrite.All, Group.Read.All, Group.ReadWrite.All, Directory.Read.All, Directory.ReadWrite.All
	Look up Channel by Name	Retrieves the Channel ID and properties given a channel name and team ID.	Delegated (work or school account)	Channel.ReadBasic.All, ChannelSettings.Read.All, ChannelSettings.ReadWrite.All, Group.Read.All, Group.ReadWrite.All, Directory.Read.All, Directory.ReadWrite.All
	Look up Channel Members	Retrieves a list of channel members.	Delegated (work or school account)	ChannelMember.Read.All, ChannelMember.ReadWrite.All
	Look up Channel Messages	Retrieves the list of messages in a channel of a team.	Delegated (work or school account)	ChannelMessage.Read.All
	Look up Channels	Retrieves the list of channels in this team.	Delegated (work or school account)	Channel.ReadBasic.All, ChannelSettings.Read.All, ChannelSettings.ReadWrite.All, Group.Read.All, Group.ReadWrite.All, Directory.Read.All, Directory.ReadWrite.All
	Remove Member from Channel	Removes the specified user from the specified channel.	Delegated (work or school account)	ChannelMember.ReadWrite.All
Chat Management	Create Chat	Creates a chat between the users.	Delegated (work or school account)	Chat.Create, Chat.ReadWrite
	Look up Chat Message Deltas Stream	Retrieves the list of messages (without the replies) from a team's channel.	Delegated (work or school account)	Mail.ReadBasic, Mail.Read, Mail.ReadWrite
			Delegated (personal Microsoft account)	Mail.ReadBasic, Mail.Read, Mail.ReadWrite
	Look up Chat Messages	Retrieves the list of messages in a chat.	Delegated (work or school account)	Chat.Read, Chat.ReadWrite
	Look up Chats	Retrieves the list of chats that the user is a part of.	Delegated (work or school account)	Chat.ReadBasic, Chat.Read, Chat.ReadWrite
	Look up Message	Retrieves the details of the specified message.	Delegated (work or school account)	Chat.Read, Chat.ReadWrite
	Look up Message Replies Stream	Retrieves the list of replies for the specified message from a team's channel.	Delegated (work or school account)	ChannelMessage.Read.All
	Post Message to Chat	Posts message to a Microsoft Teams chat.	Delegated (work or school account)	ChatMessage.Send, Chat.ReadWrite, Group.ReadWrite.All
Notification Management	Post Change Details	Posts details of the required change to a Microsoft Teams channel.	Delegated (work or school account)	ChannelMessage.Send, Group.ReadWrite.All
	Post Incident Details	Posts details of the required incident to a Microsoft Teams channel.	Delegated (work or school account)	ChannelMessage.Send, Group.ReadWrite.All
	Post Message	Posts message to a Microsoft Teams channel.	Delegated (work or school account)	ChannelMessage.Send, Group.ReadWrite.All
	Post Problem Details	Posts details of the required problem to a Microsoft Teams channel.	Delegated (work or school account)	ChannelMessage.Send, Group.ReadWrite.All
	Post Reply to Message	Posts a reply to the specified message.	Delegated (work or school account)	ChannelMessage.Send, Group.ReadWrite.All
	Post Record Details	Posts details of the specified record to the specified Microsoft Teams channel.	Delegated (work or school account)	ChannelMessage.Send, Group.ReadWrite.All
Team Management	Add Member to Team	Adds the specified user to the specified team.	Delegated (work or school account)	TeamMember.ReadWrite.All
	Archive Team	When a team is archived, users can no longer send or like messages on any channel in team or make Team setting updates.	Delegated (work or school account)	TeamSettings.ReadWrite.All, Group.ReadWrite.All, Directory.ReadWrite.All
	Create Team	Create a team from an existing Office 365 group. Note: The team ID is the same as the group ID.	Delegated (work or school account)	Group.ReadWrite.All, Directory.ReadWrite.All
	Delete Team	Deletes the specified team.	Delegated (work or school account)	Group.ReadWrite.All
	Look up Team	Retrieves the properties and relationships of a team.	Delegated (work or school account)	Team.ReadBasic.All, TeamSettings.Read.All, TeamSettings.ReadWrite.All, Group.Read.All, Group.ReadWrite.All, Directory.Read.All, Directory.ReadWrite.All
	Look up Team Members Stream	Retrieves list of team members.	Delegated (work or school account)	TeamMember.Read.All, TeamMember.ReadWrite.All
	Look up Teams by User	Lists teams of the user containing IDs and their display names.	Delegated (work or school account)	Team.ReadBasic.All, TeamSettings.Read.All, TeamSettings.ReadWrite.All, User.Read.All, User.ReadWrite.All, Directory.Read.All, Directory.ReadWrite.All
	Remove Member from Team	Removes the specified member from the specified team.	Delegated (work or school account)	TeamMember.ReadWrite.All
	Unarchive Team	Restores an archived team. Enables members to post to channels in the team, make comments, and like posts again.	Delegated (work or school account)	TeamSettings.ReadWrite.All, Group.ReadWrite.All, Directory.ReadWrite.All
	Update Team	Updates the properties of a specific team.	Delegated (work or school account)	TeamSettings.ReadWrite.All, Group.ReadWrite.All, Directory.ReadWrite.All

The actions in the following table use the Microsoft Teams Graph Client connection and credential alias record. These actions require the application permissions.

Microsoft Teams Graph spoke actions that use the Microsoft Teams Graph Client Credentials connection and credential alias

Category	Action	Description	Permissions required (from least to most privileged)
Calendar Management	Create Meeting	Creates an online meeting event in the MS Teams calendar.	Application	Calendars.ReadWrite
	Delete Meeting	Deletes meeting event from the MS Teams calendar.	Application	Calendars.ReadWrite
	Look up Meeting	Retrieves meeting event details from the MS Teams calendar.	Application	Calendars.Read
	Look up Meeting Occurrences	Retrieves recurrence child meeting ID from the MS Teams calendar.	Application	Calendars.Read
	Look up Meetings Stream	Retrieves meeting events details from the MS Teams calendar.	Application	Calendars.Read, Calendars.ReadWrite
	Update Meeting	Creates an online meeting event in the MS Teams calendar.	Application	Calendars.ReadWrite
Webhook Management	Look up Webhook Subscription	Retrieves details of the required webhook subscription.	Application	ChannelMessage.Read.All, Chat.Read.All
	Look up Webhook Subscriptions Stream	Retrieves details of all webhook subscriptions.	Application	ChannelMessage.Read.All, Chat.Read.All
	Renew Webhook Subscription	Renews the specified webhook subscription.	Application	ChannelMessage.Read.All, Chat.Read.All
	Subscribe Webhook	Creates a webhook subscription for the specified resource.	Application	ChannelMessage.Read.All, Chat.Read.All
	Unsubscribe Webhook	Deletes the specified webhook subscription.	Application	ChannelMessage.Read.All, Chat.Read.All