UI action record skipped after instance upgrade

Obito
Tera Expert

Hi All,

 

UI action record was skipped after instance upgrade. And I can not click on it (Not accessible - its seems it is greyed out) How to resolve this issue.

 

Thanks 🙂

1 REPLY 1

Tanushree Maiti
Kilo Patron

Hi @Obito 

 

Try following thing.

1. Ensure  you are in correct scope

2. Open the browser in incognito mode or user private browser and check

3. Check the difference between your existing UI action (customization) with base UI action

4. Upgrades can sometimes introduce new ACLs that restrict access to system tables . Check if that happened at your end.

 

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
Linkedin: