User can't able to create feedback task based on control objective record states

[MuppuriNagaraju]

Hello Servicenow Masters,

Can anyone help me with the solution. This help will be a great to me. Just I wanted to know, How can we provide access to the users based on control objective record states conditions then they can be able to create a new feedback task on right side panel of control definition.

I am attaching the screenshot can please refer and help me out.

[Tanushree Maiti]

Hi @MuppuriNagaraju 

Check these links:

Create a control objective 

Control objective workflow 

Create Feedback from the record side panel 

Managing control objective changes with the new IRM workflow

[Ankur Bawiskar]

@MuppuriNagaraju 

I think you will have to identify the New button within the UI builder and then handle the display based on state field

what did you start with?

[MuppuriNagaraju]

Thanks for replying @Ankur Bawiskar , What you said that will be also correct. But If we can configure Businessrule or Ui action? Is it helpful?

[Ankur Bawiskar · Accepted solution]

@MuppuriNagaraju 

I think that's not normal UI action but button within UI builder

you can use before insert BR on the feedback table and check what's the state of the Record and accordingly abort the insert

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