@MWatkinsSNow Introduction I'm a performance engineer trying to learn UI Builder and Next Experience. Come along for the ride. Maybe you'll find it helpful. If you follow the step-by-step instructions, remember to test and save your work often!...
Introduction Welcome to the article version of my video on ServiceNow's new Theme features in the Xanadu release. In this brief overview, I'll walk you through the exciting updates and capabilities that this release brings to theming within the Now P...
ServiceNow enables agents to create Incidents [incident] based on Cases [sn_customerservice_case], typically for internal break-fix situations. In these scenarios, the case’s Contact is assigned as the incident Caller, and the case’s Account is assig...
Center of Excellence / Next Experience / Create your first Next Experience UI Theme This guide has been updated for the Utah release to include our latest product for creating a core theme - Theme Builder. Create a Theme with Theme Builder (U...
You are viewing content included in the Next Experience Center of Excellence This article was created on the Tokyo release of the Next Experience framework and may not reflect current functionality. Please post any questions or comments to the arti...
Center of Excellence / Next Experience / Theming Overview This article provides information on Next Experience UI theming and what to expect when Next Experience UI is enabled versus disabled. This article will explore different scenarios based ...
In ServiceNow, there is often a need to synchronize Work Notes and Additional Comments across related task records. This is typically accomplished using a few business rules and logic to prevent looping. In the Customer Service Management (CSM) envi...
Integrating APIs into ServiceNow's UI Builder: A Practical Guide Integrating APIs into ServiceNow's UI Builder: A Practical Guide In the fast-paced world of software development, integrating APIs to enhance functionality and user interface is essen...
NOTE: This was originally posted in 2022 and the application has advanced significantly since then, e.g. as of May 2025 it now supports Node 20. Please refer to the latest documentation to install the CLI and thanks for following this over the years...
There are different data source types available to communicate with server side from UI builder. Transform data source is a an option to execute any server side operation. To see an introductory video on transform data source. Go here. In this short ...
There were five labs this year at Knowledge23 and CreatorCon that touched on Next Experience topics. If you'd like to go deeper on UI Builder, custom components, theming, or Service Operations Workspace, try running through these labs. Building a K...
Welcome to your new ServiceNow instance! You're probably eager to get started and make it your own. Here are three key steps to help you customize your instance and make it feel like home. This article was written as of the Washington D.C. release, b...
A common user experience is have a modal prompt you for some values which are then saved in a new record when you click "Save". The UIB "Create Record" data resource is happy to insert that new record, but what if you need to retrieve that newly-c...
Introduction The United States Web Design System (USWDS) is a design system for the federal government. Its aim is to make it easier for those inside and outside of the federal government to consistently design and build accessible, mobile-friend...
With the Utah release, ServiceNow has introduced Theme Builder, an app that allows you to add any logo and color scheme to your instance. This means it’s now super easy to give your instance a customized look that aligns with your company’s brand. Yo...
Welcome to the Next Experience Washington D.C. release article! I'm excited to bring you the latest on the new enhancements and features that have shipped with our latest release. Check out our Next Experience Academy video for more details on the...
This is a practical walkthrough, of how to create a button on a Workspace Experience Record.In real world, be sure to create the artifacts in the appropriate scope.Please note this is based on my experience and this article is not part of what the CO...
Welcome to the Next Experience Washington D.C. release article! I'm excited to bring you the latest on the new enhancements and features that have shipped with our latest release for UI Builder & Workspaces! One of the themes for this release f...
In the Service Operations Workspace (SOW), if you like to change the "Lists" sequence or add or remove items, here is a quick easy way to do so. Original view and Modified view: Instructions: Navigation bar -> sys_ux_list_menu_config.list ...
Center of Excellence / Next Experience / How to Roll Out Next Experience FYI: This article has not been updated or reviewed since the Tokyo release. Use at your discretion, but be advised that these methods may or may not work on later releases. ...
ServiceNow
Steph Morillo
Dan Bruhn
LisaLatour
Earl Duque
