Center of Excellence / Next Experience / Theming Overview This article provides information on Next Experience UI theming and what to expect when Next Experience UI is enabled versus disabled. This article will explore different scenarios based ...
In ServiceNow, there is often a need to synchronize Work Notes and Additional Comments across related task records. This is typically accomplished using a few business rules and logic to prevent looping. In the Customer Service Management (CSM) envi...
Integrating APIs into ServiceNow's UI Builder: A Practical Guide Integrating APIs into ServiceNow's UI Builder: A Practical Guide In the fast-paced world of software development, integrating APIs to enhance functionality and user interface is essen...
NOTE: This was originally posted in 2022 and the application has advanced significantly since then, e.g. as of May 2025 it now supports Node 20. Please refer to the latest documentation to install the CLI and thanks for following this over the years...
There are different data source types available to communicate with server side from UI builder. Transform data source is a an option to execute any server side operation. To see an introductory video on transform data source. Go here. In this short ...
There were five labs this year at Knowledge23 and CreatorCon that touched on Next Experience topics. If you'd like to go deeper on UI Builder, custom components, theming, or Service Operations Workspace, try running through these labs. Building a K...
Welcome to your new ServiceNow instance! You're probably eager to get started and make it your own. Here are three key steps to help you customize your instance and make it feel like home. This article was written as of the Washington D.C. release, b...
A common user experience is have a modal prompt you for some values which are then saved in a new record when you click "Save". The UIB "Create Record" data resource is happy to insert that new record, but what if you need to retrieve that newly-c...
Introduction The United States Web Design System (USWDS) is a design system for the federal government. Its aim is to make it easier for those inside and outside of the federal government to consistently design and build accessible, mobile-friend...
With the Utah release, ServiceNow has introduced Theme Builder, an app that allows you to add any logo and color scheme to your instance. This means it’s now super easy to give your instance a customized look that aligns with your company’s brand. Yo...
Welcome to the Next Experience Washington D.C. release article! I'm excited to bring you the latest on the new enhancements and features that have shipped with our latest release. Check out our Next Experience Academy video for more details on the...
This is a practical walkthrough, of how to create a button on a Workspace Experience Record.In real world, be sure to create the artifacts in the appropriate scope.Please note this is based on my experience and this article is not part of what the CO...
Welcome to the Next Experience Washington D.C. release article! I'm excited to bring you the latest on the new enhancements and features that have shipped with our latest release for UI Builder & Workspaces! One of the themes for this release f...
In the Service Operations Workspace (SOW), if you like to change the "Lists" sequence or add or remove items, here is a quick easy way to do so. Original view and Modified view: Instructions: Navigation bar -> sys_ux_list_menu_config.list ...
Center of Excellence / Next Experience / How to Roll Out Next Experience FYI: This article has not been updated or reviewed since the Tokyo release. Use at your discretion, but be advised that these methods may or may not work on later releases. ...
COEUI Builder Resource HubAdd a Button to the List Component using Declarative Actions Recently, Arnoud Kooi posted a really great article and video on Open an new UI Builder Tab from Workspace Record page Using Declarative Action. I would recommen...
Center of Excellence / Next Experience / Quick Start / Activating Next Experience In this article, I'll walk you through the steps you need to take in order to activate Next Experience on your instance, some considerations you'll need to review ...
Welcome to the Next Experience Vancouver release! We're excited to share with you the latest enhancements and features that will elevate your ServiceNow journey to new heights. With a focus on user experience, streamlined workflows, and enhan...
Center of Excellence / Next Experience / Quick Start / Explore our Product Workspaces FYI: This article has not been updated or reviewed since the Tokyo release. Use at your discretion, but be advised that names of workspaces may have changed or n...
In previous article we created transform type of data sources; used them to execute server side logics and return the output. However, we didn't discuss an important checkbox which is available on the data broker form, "Mutates Server Data". I am no...
ServiceNow
Steph Morillo
Dan Bruhn
Earl Duque
Lisa Latour
