Next Experience articles

Workspace Resources

Center of Excellence / Workspace Helpful Articles Articles to help you get started with workspaces, learn more about the workspaces we create to transform your agent experience, basics on configuring workspaces, and more. ...

UI Builder Experience Survey - Let your voice be heard!

The UI Builder team is thrilled to understand how users are using UI Builder today, as well as your expectations around leveraging AI. This will help us refine our product to better serve your needs. Participants who qualify for and complete t...

Enable Theme Builder

Get the Theme Builder from ServiceNow Store : Once You have requested, it should be available for you in Plugins and you can install: After the successful installation of the Plugin, you can see “Theme Builder” Application Availabi...

All about Next Experience (Polaris) Themes Part 4 - My Themes

This is Part 4. You should start with Part 1. How do I make my Themes? We have talked about how things are structured and how colors are generated in previous parts. Now we are going to start putting it all together and work out how to use it all...

Performance Hacks: Next Experience "Repeater" and "Pagination control" Components

@MWatkinsSNow Introduction I'm a performance engineer trying to learn UI Builder and Next Experience. Come along for the ride. Maybe you'll find it helpful. If you follow the step-by-step instructions, remember to test and save your work often!...

Exploring Theme Features in the Xanadu Release

Introduction Welcome to the article version of my video on ServiceNow's new Theme features in the Xanadu release. In this brief overview, I'll walk you through the exciting updates and capabilities that this release brings to theming within the Now P...

Exposing Customer Central to Incidents in CSM Configurable Workspace

ServiceNow enables agents to create Incidents [incident] based on Cases [sn_customerservice_case], typically for internal break-fix situations. In these scenarios, the case’s Contact is assigned as the incident Caller, and the case’s Account is assig...

Create your first Next Experience UI Theme (Updated for Utah!)

Center of Excellence / Next Experience / Create your first Next Experience UI Theme This guide has been updated for the Utah release to include our latest product for creating a core theme - Theme Builder. Create a Theme with Theme Builder (U...

Next Experience - Using Extension Points in Declarative Actions to Filter Records

You are viewing content included in the Next Experience Center of Excellence This article was created on the Tokyo release of the Next Experience framework and may not reflect current functionality. Please post any questions or comments to the arti...

Next Experience UI Theming Overview

Center of Excellence / Next Experience / Theming Overview This article provides information on Next Experience UI theming and what to expect when Next Experience UI is enabled versus disabled. This article will explore different scenarios based ...

Journal field components in Configurable Workspaces

In ServiceNow, there is often a need to synchronize Work Notes and Additional Comments across related task records. This is typically accomplished using a few business rules and logic to prevent looping. In the Customer Service Management (CSM) envi...

Integrating APIs into ServiceNow's UI Builder: A Practical Guide

Integrating APIs into ServiceNow's UI Builder: A Practical Guide Integrating APIs into ServiceNow's UI Builder: A Practical Guide In the fast-paced world of software development, integrating APIs to enhance functionality and user interface is essen...

Developing a Custom UI Component with the Now Command Line Interface (Part 2 of 2)

NOTE: This was originally posted in 2022 and the application has advanced significantly since then, e.g. as of May 2025 it now supports Node 20. Please refer to the latest documentation to install the CLI and thanks for following this over the years...

UI Builder Series || Exploring Transform Data Sources || Article 1

There are different data source types available to communicate with server side from UI builder. Transform data source is a an option to execute any server side operation. To see an introductory video on transform data source. Go here. In this short ...

Next Experience K23 Labs

There were five labs this year at Knowledge23 and CreatorCon that touched on Next Experience topics. If you'd like to go deeper on UI Builder, custom components, theming, or Service Operations Workspace, try running through these labs. Building a K...

Make Your New ServiceNow Instance Feel Like Home

Welcome to your new ServiceNow instance! You're probably eager to get started and make it your own. Here are three key steps to help you customize your instance and make it feel like home. This article was written as of the Washington D.C. release, b...

How to create a record (and immediately retrieve it) in UIB

A common user experience is have a modal prompt you for some values which are then saved in a new record when you click "Save". The UIB "Create Record" data resource is happy to insert that new record, but what if you need to retrieve that newly-c...

Now Experience Design System Support for United States Web Design System (USWDS)

Introduction The United States Web Design System (USWDS) is a design system for the federal government. Its aim is to make it easier for those inside and outside of the federal government to consistently design and build accessible, mobile-friend...

Theme Builder: The Simple Way to Customize Your Instance

With the Utah release, ServiceNow has introduced Theme Builder, an app that allows you to add any logo and color scheme to your instance. This means it’s now super easy to give your instance a customized look that aligns with your company’s brand. Yo...

What's new in Washington D.C. for Experiences?

Welcome to the Next Experience Washington D.C. release article! I'm excited to bring you the latest on the new enhancements and features that have shipped with our latest release. Check out our Next Experience Academy video for more details on the...