Have you implemented or are you planning to implement Service Operations Workspace as part of your transition to Next Experience? Attend this session to learn the top Best Practices for personalizing the workspace for your agents. This article co...
This is part 2 of How to read a record and set the value in an input field in UI Builder? Create a Page variable to store the field value Go to Client state parameters (card icon on the left toolbar)Click +AddSet Name to "date_format"Set Initial val...
This article describes how to work with cardsThere are 2 ways to work with cards:Use an own design of cards with the components “Card Base Container“ and “Repeater”Use EVAM and EVAM templates together with the components “Data Set” or “Data Row”Own c...
Custom view rendered on Workspace: Below are the steps: Create a new HR task type adding a new choice record that describes the purpose of your custom view. Link: https://<instance name>.service-now.com/nav_to.do?uri=sys_dictionary.do?sys_id...
Center of Excellence / Next Experience / Next Experience FAQ Getting Started Configuration Getting Started 1. What is Next Experience UI? Next Experience UI is our latest user interface introduced in the San Diego release. The purp...
Servicenow RPA Article #1: Servicenow RPA - Understanding Attended / Unattended / Skilled Automation Bots The RPA Desktop desing studio provides 3 types automation bots namely Attended / Unattedned / Skilled Automations. In todays digital worl...
We all like navigating to table list via table_name.list<enter> and we love to do it via /table_name<enter> * In the case of the Action Assignments table, there are two caveats that this article tries to address! So when creating new records in...
Center of Excellence / UI Builder / UI Builder Quick Start / Making a Page Dynamic with Data Event Mapping An event mapping in Next® Experience UI Builder is the process of mapping an event's payload or contextual values to the obj...
This is Part 3. You should start with Part 1. How do the 'Base' colors get expanded? In Part 1 I mentioned that theme JSON has 2 parts, Base and Properties, and that for some elements defined in Base they get expanded into some number of variation...
This is Part 2. You should start with Part 1. This content all comes from my blog at snwizard.com where all the parts of this series are/will be (as well as other stuff). How do the UX Theme records work? Any theme is made up of a few different t...
Center of Excellence / Next Experience / Theme your Next Experience Enabled Production and Sub-Production Instances FYI: This article has not been updated or reviewed since the Tokyo release. Use at your discretion, but be advised that these metho...
Center of Excellence / Workspace / Learn about the differences between Agent Workspace (Legacy) and new Configurable Workspaces FYI: This article has not been updated or reviewed since the Tokyo release. Use at your discretion, but be advised that...
This is a handy guide on how to add Declarative Actions to a Related List in a Workspace Experience. If you need to add a Declarative Action to a Form instead, I strongly recommend you have a look at this brilliant article: Open a new UI Builder Tab ...
You are viewing content included in the Next Experience Center of Excellence Term Definition AudienceAn audience defines who can see your pages. Pages can be created for targeted experiences tailored to audiences and roles such as agents and mana...
With List Menu, List and Form it is very easy to define new Workspace like pages.Step by step:1. Define your selection of lists in the table “sys_ux_list_menu_config”You must define first categories and then select lists for each category. 2. ...
Stuff happens and you want to know what that stuff was. One nice thing about UI Builder (UIB) is that everything works using the same basic foundation. In this case I take advantage of the fact that all client scripts are responding to events to ma...
This hands-on session will introduce you to the newly released theming capabilities for the Next Experience. Follow this lab guide to learn about Theme Builder and to get up and running with personalizing your instance with your brand's specific lo...
The extended Next Experience team is bringing a LOT of content to Knowledge and CreatorCon this year, and I wanted to catalog it for you by category. General Product Roadmap: The future of Next Experience The Next Experience is the next step in the...
The Set loading state event handler in UI Builder (UIB) is really good, and it blocks for you and looks natural and doesn't require fiddling with the structure of the page to make it work. The issue is that the first place to start blocking the p...
ServiceNow
Steph Morillo
Dan Bruhn
LisaLatour
Earl Duque
