Learning UI Builder: Yokohama Edition! Good news everyone! We have some awesome updates for you when it comes to getting started with UI Builder. We have released the Xanadu update for the Now Learning UI Builder Fundamentals course, and it's...
Index - Introduction - Next Experience Features - Theming in Next Experience UI - Resources Introduction Welcome to the article version of the most recent Next Experience Academy titled "Everything you need to know to get started with N...
Article Hub Welcome! This article will serve as the hub for all of the UI Builder "Bytes" series of enablement content. We will cover all things related to UI Builder, so keep an eye out for more articles in the future! In the future, we...
UI Builder 101 The following article accompanies the UI Builder 101 video by Chris Johnson. Below, you will find explanations for concepts and resources mentioned in the video. Please ask any questions in the comments below! Table of Co...
Next Experience Center of Excellence Getting Started Check out this video and this community article for the basics of what you need to know about the Next Experience UI, Workspaces, UI Builder, and Theming Next Experience! You can al...
Setup Workspace Live Lists If your agents are working high-velocity service desks, a static list that requires a full page refresh to show new records is a productivity drag. Live updates let your list surface new and changed records automatica...
When users log in to ServiceNow, they typically see role-based dashboards on the homepage, with the exception of ITIL agents directed to the Service Operations Workspace (SOW). But how is this homepage redirection configured behind the scenes? While ...
Demonstrate how to add a Playbook Experience tab in a Utah or greater Record Page. Prior to the new Record Page templates released with Utah it used to be much more difficult (thanks @Arnoud Kooi!), but for new record pages the tabs are configured w...
Recently, I attended a Montreal ServiceNow Community Meetup, where one of the sessions focused on building custom components using the ServiceNow CLI. The presentation immediately caught my attention and motivated me to explore this capability furthe...
In ServiceNow's Customer Service Management (CSM) application, Case Types help in streamlining processes and ensuring that each customer query is addressed appropriately and efficiently. The configuration of case types can be customised to fit the sp...
Do you have a customer who prefers a cleaner, more tailored navigation experience in Agent Workspace? For example, in our case, the customer didn’t want to display icons such as Move Management, Event Planner, or Schedule Planner in the side navigati...
Kanban Board Component - Part 1 Table of Contents PrerequisitesInitial ConfigurationConfiguring EventsDrag and DropSwimlanes Article Directory Part 1 - Initial configuration Part 2 - Configuration reference Introduction This series of...
Learning UI Builder: Yokohama Edition! Good news everyone! We have some awesome updates for you when it comes to getting started with UI Builder. We have released the Xanadu update for the Now Learning UI Builder Fundamentals course, and it's...
In some Playbook implementations, it may be necessary to remove or hide the “Skip” button from Playbook activities to enforce process compliance or avoid premature activity completion. This article describes a clean approach to achieve this using Dec...
In ServiceNow Advanced Risk Assessment (ARA), a common requirement in the ARA Workspace is to tightly control which users will be available when using Reassign approver / assessor. One practical example is allowing reassignment only to the Risk Owner...
Kanban Board Component - Part 2 Table of Contents sn-vtb-cardsn-vtb-lane-headersn-vtb-lane-footersn-vtb-swimlane-headersn-vtb-cell-headersn-vtb-row-headerCards object configurationLanes object configurationSwimlanes object configuration Artic...
This article is still accurate as of the Zurich release We field a lot of questions about when to use UI Builder vs when to use Service Portal, and this article aims to help with those questions. UI Builder UI Builder is ServiceNow's web user...
AMB Record Watcher Data Resource Hello! There is a new, but not necessarily easy to find, feature in Tokyo that allows you to easily monitor a table and react to events in your UI Builder (UIB) application when a record changes in that table. Thi...
Ultimate List Flexibility: Transform Scripts in the List Controller What You Will Learn By the end of this post, you will be able to: Understand what the List Controller Transform Script is and why it was initially introduced Configure the t...
Center of Excellence / Workspace / Workspace App Shell UX Page Properties FYI: This article has not been updated or reviewed since the Tokyo release. Use at your discretion, but be advised that these methods may or may not work on later releases...
Workspace Lists in UI Builder: Your FAQ Guide to Common Configurations If you manage workspaces in ServiceNow, you have probably run into situations where the out-of-box list behavior does not quite match what your users need. Whether it is ena...
Center of Excellence / Next Experience / Quick Start / Next Experience Training Are you just getting started with Next Experience? You've come to the right place! Here you'll find training courses relating to Next Experience UI, UI Builder, Comp...
This is a handy guide on how to use view rules in a Workspace Experience. Below are the steps to follow: 1. If not already available, create a UX View Rules Configuration record for your workspace experience (sys_ux_view_rules_configuration) via menu...
DISCLAIMER: This article describes a proposed solution to support this use case. The proposed solution requires configuration/customization, as such, there is no liability for ServiceNow to provide support, apply changes, fix defects and review impa...
Center of Excellence / Workspace / Introduction to Declarative Actions FYI: This article has not been updated or reviewed since the Tokyo release. Use at your discretion, but be advised that these methods may or may not work on later releases. ...
ServiceNow
Steph Morillo
Dan Bruhn
LisaLatour
Earl Duque
