Duplicated Record SNC Page and Resolve button stops working

Novira Sundberg · ‎04-12-2024

Hi,

I duplicated Record SNC page on Service Operation Workspace, and Resolve button stops working.

It does not matter whether the original "Record SNC" page set to be inactive or not after duplication,

when I pressed "resolve" button still does not work.

I still can change INC record state directly in form and pressed "save" so only "resolved" button that stops working.

When I delete the duplicated page, the button is back to normal.

Anyone knows why this happens and what to do to fix this? I need to add a component to the duplicated record page.

I am in Vancouver version patch2-hotfix1

Thanks.

//Novira

Novira Sundberg · ‎04-26-2024

Hi Kalyani,

My issue was the modal did not open when I pressed "Resolve" button and also when I clicked magnifying glass to open reference list on for example "assign to" or "assignment group".

HI support added below records on UX App Route table (sys_ux_app_route)

Here are screenshots of what HI support provided

Hope it helps!

View solution in original post

asifa · ‎11-22-2024

Hi @Kalyani Jangam1 can you share the screenshots of that because i am facing the same issue.

b__VladinaP · ‎01-30-2025

Hello community,

How about is you duplicate de SRP Record Page and resolve button doesn't work.