Guided tour on Service Operations Workspace

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Amy Matsuhashi
Tera Contributor

‎01-18-2023 08:33 AM

@Ashley Snyder - Thank you for your great article!

Using Guided Tours with Next Experience UI - ServiceNow Community

 

Hi - How do I create a guided tour on a workspace?

 

Im struggling to select the accurate drop downs to attach a guided tour to a workspace. Specifically, the Service Operations workspace.TIA! 

 

Also asked this question: 

Guided tours on Employee Center - ServiceNow Community

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Ashley Snyder
ServiceNow Employee

‎01-24-2023 08:01 AM

Hello!  Guided Tours are currently not available on pages that use the Next Experience UI Framework, such as the OOTB Landing Page shipped with Next Experience, Legacy Agent Workspace, and Configurable Workspaces such as Service Operations Workspace.

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Omkar Kumbhar
Mega Sage

‎01-18-2023 08:45 AM

Hello @Amy Matsuhashi ,

Guided tour does not support Workspace

Please find the below link

https://www.servicenow.com/community/now-platform-forum/guided-tours-on-agent-workspace/m-p/1157205

 

Thanks,

Omkar

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Omkar Kumbhar
Mega Sage
In response to Omkar Kumbhar

‎01-18-2023 08:48 AM

@Amy Matsuhashi 

OmkarKumbhar_0-1674060475083.png

 

Please mark helpful and correct If i was able to help you in this case.

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Amy Matsuhashi
Tera Contributor
In response to Omkar Kumbhar

‎01-20-2023 04:54 AM

Thats Agent Workspace. 

Are you sure it doesnt support Service Operations Workspace? Were you able to review the article linked at the begining. Does that change anything in your perspective? 

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