How to add Requested Item Hyper Link in notification in flow designer

[Gopal14]

Hi Team,

How to add Requested Item Hyper Link in notification in flow designer

Once Expiry date goes past 120 days, then we are auto submitting the catalog item with values in flow designer. once RITM is submitted, we are sending notification to user, In the Notification body we need to added RITM link, once they click on that RITM link it needs to redirect them to esc portal.

Note: Notification I have created in the "sysevent_email_action" table, this notification I am using in flow designer.

[Mark Manders]

From which record is your notification send? Is it the RITM? If it is, you can just use an email script on the notification that has the link in it. You don't need to create it in flow designer, since the email isn't created in the flow designer. OOB there are several email scripts that create URL's or even buttons to redirect you to the correct destination. 

[Amit Verma]

Hi @Gopal14 

If you want to send email via notification, you need to use the email script in your notification. You can refer below posts :

https://www.servicenow.com/community/now-platform-forum/add-ritm-number-link-on-email-notification-w...

https://www.servicenow.com/community/developer-forum/can-someone-help-me-how-to-add-ritm-links-in-th...

If you want to do it natively using flow, you need to make use of Send Email action. Inside the action, you need to create the HTML link . Refer https://www.servicenow.com/community/developer-forum/link-to-request-number-in-flow-designer-email-n...

Thanks and Regards

Amit Verma