SOW workspace configure chrome_tab create major incident

[gaia]

Hi,

there is an option to create a new major incident from SOW Plus sign?
It's not a regular record.

[Tai Vu]

Hi @gaia 

It's because of the attribute ignore_filter_on_new in Dictionary of the field, which prevents the field from getting populated.

ignore_filter_on_new

true/false

any field

If true, prevents the fields on a form from populating with values from a filtered list.

So you can consider to disable this attribute, just bear it mind that it might lead to human mistake when creating new Incidents.

In the other hand, you can try to replicate the configuration of the "Create Major Incident" module. This module uses a template to set the Major Incident State. You can try a similar approach for the workspace.

Cheers,

Tai Vu

[gaia]

Hi, thank you again.
I tried to disable this attribute but without success. 
The value for this attribute is read-only and there is no option to delete the attribute when I try to change the attribute to another attribute a new row of attributes is created and the current row remains unchanged.

[Tai Vu]

Hi @gaia 

Let's try this way below to update Dictionary Attributes.

1. Switch to Advanced view.

2. Update the Attributes field

Cheers,

Tai Vu

[Community Alums]

Hi @gaia ,

Please follow the Steps:

1. Navigate to Now Experience Framework>Experiences

2. Look for SOW

3. Open the "Service Operations Workspace" record.

4. Make sure you are in correct Application scope which is "Service Operations Workspace Core".

5. Scroll down and look for "UX Page Properties" Related list

6. UX Page Properties" Related list look for chrome_tab and open the record and add your conditions to the "Value" field:

[gaia]

Hi all, thank you for the replies.
If I understood you correctly, I did what you suggested before I posted the question:

But for some reason, the field "major_incident_state" is not filling.
I tried it on other fields and it works well.
I think this field has special behavior.