Clonned OOTB Case Summarization Skill not working

Sneha_2000 · yesterday

I have cloned the OOTB Case Summarization skill along with its associated AI Prompt, published both, and activated the cloned skill in Now Assist Admin. The activation shows that the cloned skill is active and the original OOTB skill is deactivated. However, when I test case summarization using the Summarize button, it still returns the old OOTB response. Interestingly, the cloned skill works correctly when tested independently. Has anyone faced a similar issue or know if there's a configuration I'm missing? Would appreciate insights if you've worked on this.

Dr Atul G- LNG · yesterday

Hi @Sneha_2000

Try cache.do and if still issue better log a now support case.

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Dr. Atul G. - Learn N Grow Together
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Sneha_2000 · yesterday

Hi Atul,

I have already tried cache.do and still there is no change in response. There are actually 2 default Prompts in LLM in the Clonned Skill. Could this be an issue? If so, is there a way to remove default for one of the prompts.