Connecting to agent is not happening in CSM

RIKKAL
Tera Contributor

‎04-15-2025 10:56 PM

hi everyone 

Even  Agent is  availaible,In portal live agent  availiblity is showing  false ,

and sometimes if it avalibale it displaying message like this

RIKKAL_0-1744782694611.png

RIKKAL_1-1744782839765.png

here agent is  available 

RIKKAL_2-1744782966939.png

 

can anyone help ,me  to solve this 

 

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2 REPLIES 2

Dr Atul G- LNG
Tera Patron
Tera Patron

‎04-16-2025 06:06 AM

Try to repair the VA plugin.

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0967379

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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PaulSylo
Tera Sage
Tera Sage

‎04-16-2025 11:58 AM

Hi @RIKKAL - Create a unique user and give me the required access as live agent and try , dont give admin access. refer this article - https://www.servicenow.com/community/hrsd-forum/always-displays-no-chat-agents-currently-available-i...

 

https://www.servicenow.com/community/itsm-forum/how-to-connect-live-agent/td-p/534161/page/3

Regards,
PaulSylo

Kindly mark "helpful", if this helps, or Mark as "Accepted " if it solves your issues !
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