Connecting to agent is not happening in CSM

[RIKKAL]

hi everyone 

Even  Agent is  availaible,In portal live agent  availiblity is showing  false ,

and sometimes if it avalibale it displaying message like this

here agent is  available 

can anyone help ,me  to solve this 

[Dr Atul G- LNG]

Try to repair the VA plugin.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0967379

[Paulsylo]

Hi @RIKKAL - Create a unique user and give me the required access as live agent and try , dont give admin access. refer this article - https://www.servicenow.com/community/hrsd-forum/always-displays-no-chat-agents-currently-available-i...

https://www.servicenow.com/community/itsm-forum/how-to-connect-live-agent/td-p/534161/page/3