Email Recommendation

[Kidambi]

Hello Experts,

I am facing a strange issue

Basically we had updated the skills for email recommendation skills and its working for me perfectly ( i have admin) and but for HR i have given them HR Core Basic role and the information is giving totally different for them what could be the issue do we need to refresh or update anything ? Any suggestion on help will be highly appericated.

Regards

Srini

[Deepak Shaerma]

hi @Kidambi 
Sometimes, changes done by admins work for themselves because their user scope includes all modules, but restricted user scopes see different or limited data.

Suggestion: Check if the HR users have been given access to the updated application scope that contains the email recommendation skills.

If my response helped please mark it correct/helpful
Regards
Deepak Sharma

[Kidambi]

@Deepak Shaerma Yeah i tried it but still same , the strange thing is if a agent has a HR Agent role the email content does not change and does not show correctly but if its HR Admin it shows the right information so something related to roles

[Bhimashankar H]

Hi @Kidambi ,

It might be you have given some restriction to who can see email recommendation for availability. 

Check out the below vedio if that helps Email Recommendation Skill - Config .

Additionaly refer the below community posts.

Now Assist for CSM ,

Content Writer limit - Solved Community 

Thanks,
Bhimashankar H

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[Kidambi]

@Bhimashankar H  Yeah all are configured as per the OOB