How To add approval in category level in Knowledge Article Publish before Knowledge Level approval.

[mishrarakes]

I got the requirement in which I have to add a approval in knowledge category level before it goes for base level or Knowledge manager approval to publish the Knowledge article in service Now.  can some one help.

I have uploaded The Screen Shot for better understanding.

ThankYou.

[J Siva · Accepted solution]

Hi @mishrarakes 
You need to modify the "Knowledge-Approval Publish" workflow.
Add new Approval-User / Approval-Group action before the KB manager approval a highlighted below.

Regards,
Siva

[J Siva · Accepted solution]

Hi @mishrarakes 
You need to modify the "Knowledge-Approval Publish" workflow.
Add new Approval-User / Approval-Group action before the KB manager approval a highlighted below.

Regards,
Siva

[mishrarakes]

could you please tell me how can i add one more approval option from core , as i am not getting option for that in existing workflow or do i need to make a new workflow similar to this with some changes.

[J Siva · Accepted solution]

@mishrarakes 
As a best practice, copy the OOB workflow and make the changes as required.

If you are trying to moify the OOB WF, then first you need to checkout the WF.