Hi everyone,
I’m currently working on a POC for Now Assist for Knowledge Management.
The goal is to make Now Assist generate Knowledge Articles using a custom Knowledge Template (not the default OOTB one).
Verified that the OOTB skill generates an article, but it always uses the default template, not mine.
Could anyone please guide on:
1.How to instruct or configure Now Assist to use a specific custom template when generating Knowledge Articles?
2.Whether there’s any configuration in now_skill_deployment_settings or prompt customization that controls this behavior?
3.Do we need to modify any Prompt Template or Skill Definition to bind the Knowledge Template sys_id?
Any official docs, examples, or working setups would be really helpful.
Thanks in advance!
Abhijeet
